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PCPE 3.0 Self test causes hard shutdown.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
merlin_xl_apc
Crewman
Crewman
0 Likes
2
128

PCPE 3.0 Self test causes hard shutdown.

This was originally posted on APC forums on 6/23/2011


I have a "New" Back UPS Pro 1500 which only has my home PC plugged into the Battery backup outlet. All other devices are in the surge protection outlets. I have tried with master controlled on and off. Software says it is providing 173 watts and has 32 minutes of runtime. When I run the self test it starts and after about 10 seconds it kills power to my PC forcing it to shutdown. Any Ideas? I run W 7 64 bit on a Dell XPS 9000 series.

-M


Accepted Solutions
merlin_xl_apc
Crewman
Crewman
0 Likes
0
128

Re: PCPE 3.0 Self test causes hard shutdown.

This was originally posted on APC forums on 6/23/2011


It stays on. The on line plug icon flashes for a few seconds then the PC shuts down and the on battery icon shows then the power comes back on. The PC is set to restart after it loses power so it starts. Event logs show it was shutdown unexpectedly.

-M

It seems my PC does not work with power unit/ Go figure.

Edit: http://forums.apc.com/spaces/4/back-ups-surge-protectors/forums/general/5093/apc-back-ups-es-700-and...

Message was edited by: merlin_xl

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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0
128

Re: PCPE 3.0 Self test causes hard shutdown.

This reply was originally posted by Angela on APC forums on 6/23/2011


does the UPS stay on during this time or does it turn off as well?

merlin_xl_apc
Crewman
Crewman
0 Likes
0
129

Re: PCPE 3.0 Self test causes hard shutdown.

This was originally posted on APC forums on 6/23/2011


It stays on. The on line plug icon flashes for a few seconds then the PC shuts down and the on battery icon shows then the power comes back on. The PC is set to restart after it loses power so it starts. Event logs show it was shutdown unexpectedly.

-M

It seems my PC does not work with power unit/ Go figure.

Edit: http://forums.apc.com/spaces/4/back-ups-surge-protectors/forums/general/5093/apc-back-ups-es-700-and...

Message was edited by: merlin_xl