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PCBESETUP on 2012r2 "this app can`t run on your pc"

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Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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BillP
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PCBESETUP on 2012r2 "this app can`t run on your pc"

This question was originally posted by Marc on APC forums on 7/9/2016


Hello together,

it seems that I am having a big peace of wood in front of my head.

I am not able to install Powerchute on some physical 2012r2.
I installed Java, but didn`t help, run pcbesetup.exe as Administrator.
Nothing worked.
Is there anybody who can push me in the right direction?

Cheers

Marc

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BillP
Administrator Administrator
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273

Re: PCBESETUP on 2012r2 "this app can`t run on your pc"

This reply was originally posted by Bill on APC forums on 7/11/2016


Hi,

What version of PCBE are you installing? Also, at what point does the installation fail? Do the installation files uncompress to the system temp folder? When pcbesetup.exe is run the installation files are extracted to the default system temp folder. If the files uncompress you will find a folder with a name similar to WZSE0.TMP In there you will find a bin folder and in the bin folder there are four folder agent, agent-upslink, console, server. Depending on the model of Smart-UPS you have will determine which version of the agent that needs to be installed. 

See Answer In Context

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jeb1969_apc
Lieutenant JG
Lieutenant JG
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273

Re: PCBESETUP on 2012r2 "this app can`t run on your pc"

This was originally posted on APC forums on 7/9/2016


PCB  V9.1.1   say it work with windows 2012 r2

http://www.apc.com/us/en/tools/download/software_comp.cfm?sw_sku=SFPCBE911&id=125&swfam=125

BillP
Administrator Administrator
Administrator
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274

Re: PCBESETUP on 2012r2 "this app can`t run on your pc"

This reply was originally posted by Bill on APC forums on 7/11/2016


Hi,

What version of PCBE are you installing? Also, at what point does the installation fail? Do the installation files uncompress to the system temp folder? When pcbesetup.exe is run the installation files are extracted to the default system temp folder. If the files uncompress you will find a folder with a name similar to WZSE0.TMP In there you will find a bin folder and in the bin folder there are four folder agent, agent-upslink, console, server. Depending on the model of Smart-UPS you have will determine which version of the agent that needs to be installed. 

BillP
Administrator Administrator
Administrator
0 Likes
0
276

Re: PCBESETUP on 2012r2 "this app can`t run on your pc"

This reply was originally posted by Marc on APC forums on 7/11/2016


On 7/10/2016 2:20 AM, john said:

PCB  V9.1.1   say it work with windows 2012 r2

Hi,
that worked after installing Java.
BTW. 9.2 should work too, but does no matter for us at the moment.

Cheers
Marc

BillP
Administrator Administrator
Administrator
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276

Re: PCBESETUP on 2012r2 "this app can`t run on your pc"

This reply was originally posted by Marc on APC forums on 7/11/2016


On 7/11/2016 4:55 PM, Bill said:

Hi,

What version of PCBE are you installing? Also, at what point does the installation fail? Do the installation files uncompress to the system temp folder? When pcbesetup.exe is run the installation files are extracted to the default system temp folder. If the files uncompress you will find a folder with a name similar to WZSE0.TMP In there you will find a bin folder and in the bin folder there are four folder agent, agent-upslink, console, server. Depending on the model of Smart-UPS you have will determine which version of the agent that needs to be installed. 

Hi,
trying to use the newest 9.20 on 2012r2 Server.
It does no matter if Java is installed or not, other than 9.1.1 on some of my servers in the past.
They always needed JAVA first before installing.
Here now Windows "say" this app can`t run on your pc right after doubleklicking or using "run as Admin".
No extraction or anything.

Cheers
Marc