Older AP9630 NMC2 card won't fit into Smart UPS 2200

[rcoate_apc]

This was originally posted on APC forums on 12/30/2015

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What is the difference between the older AP9630 NMC2 cards with a shorter vertical slot/opening on the right-hand side of the card's front panel, and the newer AP9630 NMC2 cards with a taller slot?  Just replaced an older Smart UPS 2200 (SUA2200RM2U) with a newer Smart UPS 2200 (SMT2200RM2U), and mistakenly assumed that the old AP9630 NMC2 could be re-used.  It did not fit because there is a taller tab that requires the taller slot/opening to accommodate it. 

What is the difference - I thought any AP9630 NMC2 would be sufficient.

[Terry_Kennedy_apc]

This was originally posted on APC forums on 12/30/2015

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There was a run of those cards that incorrectly had the smaller tab. I forget the serial number range, but I think it was from 2009. I think if you call tech support with the card's serial number, they can send you a replacement faceplate. If not, post a reply and one of the APC folks here can probably get it to you.

[BillP]

This reply was originally posted by Bill on APC forums on 1/4/2016

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Robert,

Contact Technical Support at 1-800-890-4272 and they will send you out a replacement cover that has the proper size slots.

[HarryAPC_apc]

This was originally posted on APC forums on 2/19/2016

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Yeah, I just had the same problem, faceplate with APC (not Schneider) and short slot on RHS.  PCB REV05 Copyright 2008.

I wanted to put the 9630 in an SMT1000, but it won't go.

So thanks for the info, I'll get the hacksaw out now....

[rcoate_apc · Accepted solution]

This was originally posted on APC forums on 2/19/2016

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As suggested, I called tech support and they happily sent me a replacement faceplate.