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Network management card 2 - AP9631 - problem with web interface 6.5

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
BillP
Administrator Administrator
Administrator
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6
426

Network management card 2 - AP9631 - problem with web interface 6.5

This question was originally posted by Oleg on APC forums on 12/2/2017


Hello!

I have Smart UPS 3000XL with network management card 2 - AP9631

I updated the firmware network management card to 6.5 from URL:

http://www.apc.com/dk/en/tools/download/download.cfm?sw_sku=SFSUMX650&software_id=MFOI-APKQJS&family...

Now I can't see menu items, responsible for managing the UPS (Shutdown, Self-Test Schedule, Scheduling, ...) in web interface of network management card (see screenshot).

What do I do?

screenshot web interface


Accepted Solutions
B-DoubleE_apc
Commander
Commander
0 Likes
0
426

Re: Network management card 2 - AP9631 - problem with web interface 6.5

This was originally posted on APC forums on 12/4/2017


Hi Oleg,

To be sure, I just downloaded the file I linked you to and it was correct:

 aBejS7nOz5MyPuU82IeB6Q%3D%3D.png

I uploaded it to one of my SmartUPS and it put the proper image on (which can be found under About --> Network in the web UI):

KOsZNYI7xJjQ1NS%2FOLb%2BfQ%3D%3D.png

From your first image it shows that "sy" is currently loaded on your UPS - perhaps you have multiple firmware files saved on the machine you were pushing the upgrades from?

See Answer In Context

6 Replies 6
jeb1969_apc
Lieutenant JG
Lieutenant JG
0 Likes
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426

Re: Network management card 2 - AP9631 - problem with web interface 6.5

This was originally posted on APC forums on 12/3/2017


try the drop down for Control

BillP
Administrator Administrator
Administrator
0 Likes
0
426

Re: Network management card 2 - AP9631 - problem with web interface 6.5

This reply was originally posted by Oleg on APC forums on 12/3/2017


B-DoubleE_apc
Commander
Commander
0 Likes
0
425

Re: Network management card 2 - AP9631 - problem with web interface 6.5

This was originally posted on APC forums on 12/4/2017


Hi Oleg,

From your first picture, it looks like you've installed the application version "sy". This is the firmware version for Symmetra LX UPS's, and will not work with a SmartUPS. You'll need to download the "sumx" file, which you can get here: ftp://restrict:Kop$74!@ftp.apc.com/restricted/hardware/nmcard/firmware/sumx/650/apc_hw05_aos650_sumx...

BillP
Administrator Administrator
Administrator
0 Likes
0
426

Re: Network management card 2 - AP9631 - problem with web interface 6.5

This reply was originally posted by Oleg on APC forums on 12/4/2017


Hello, Matt!

see link in my first message.

link on this page same with your link

ftp://restrict:Kop$74!@ftp.apc.com/restricted/hardware/nmcard/firmware/sumx/650/apc_hw05_aos650_sumx...

В первом сообщении я написал ссылку на загрузку, которую я использовал.
B-DoubleE_apc
Commander
Commander
0 Likes
0
427

Re: Network management card 2 - AP9631 - problem with web interface 6.5

This was originally posted on APC forums on 12/4/2017


Hi Oleg,

To be sure, I just downloaded the file I linked you to and it was correct:

 aBejS7nOz5MyPuU82IeB6Q%3D%3D.png

I uploaded it to one of my SmartUPS and it put the proper image on (which can be found under About --> Network in the web UI):

KOsZNYI7xJjQ1NS%2FOLb%2BfQ%3D%3D.png

From your first image it shows that "sy" is currently loaded on your UPS - perhaps you have multiple firmware files saved on the machine you were pushing the upgrades from?

BillP
Administrator Administrator
Administrator
0 Likes
0
426

Re: Network management card 2 - AP9631 - problem with web interface 6.5

This reply was originally posted by Oleg on APC forums on 12/4/2017


Matt, thank you very much!