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Need to manually uninstall Powerchute Business from SBS 2003

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
beyond-it_apc
Ensign
Ensign
0 Likes
6
238

Need to manually uninstall Powerchute Business from SBS 2003

This was originally posted on APC forums on 5/29/2013


Hi there

We forgot the password for the APC Powerchute Business software so we tried to reinstall Powerchute using version 9 from the website. The installation of the Server failed upon creating APC PBE Server service - it was saying that the service is starting but it couldn't start it. So we tried to reinstall it again using original cd but the same happened. In between we restarted the server but it wouldn't help. Now APC PBE Server service won't start at all. Agent is still installed and I cannot install or remove the server from Add/Remove Programs. I found this instructions to manually remove the software but I would appreciate if you could give me official / tested instructions;

Remove and Uninstall APC Powerchute Business Edition (Agent, Server and Console) Manually « My...

Thanks a lot in advance for all help


Accepted Solutions
beyond-it_apc
Ensign
Ensign
0 Likes
0
238

Re: Need to manually uninstall Powerchute Business from SBS 2003

This was originally posted on APC forums on 7/25/2013


Please mark the post as solved.

See Answer In Context

6 Replies 6
beyond-it_apc
Ensign
Ensign
0 Likes
0
238

Need to manually uninstall Powerchute Business from SBS 2003

This was originally posted on APC forums on 5/29/2013


Hi there

We forgot the password for the APC Powerchute Business software so we tried to reinstall Powerchute using version 9 from the website. The installation of the Server failed upon creating APC PBE Server service - it was saying that the service is starting but it couldn't start it. So we tried to reinstall it again using original cd but the same happened. In between we restarted the server but it wouldn't help. Now APC PBE Server service won't start at all. Agent is still installed and I cannot install or remove the server from Add/Remove Programs. I found this instructions to manually remove the software but I would appreciate if you could give me official / tested instructions;

Remove and Uninstall APC Powerchute Business Edition (Agent, Server and Console) Manually « My...

Thanks a lot in advance for all help

BillP
Administrator Administrator
Administrator
0 Likes
0
238

Re: Need to manually uninstall Powerchute Business from SBS 2003

This reply was originally posted by Angela on APC forums on 5/29/2013


We'll post some manual removal instructions here for you tomorrow hopefully.

BillP
Administrator Administrator
Administrator
0 Likes
0
238

Re: Need to manually uninstall Powerchute Business from SBS 2003

This reply was originally posted by Angela on APC forums on 5/30/2013


OK, we've posted these in the knowledge base -> http://www.apc.com/site/support/index.cfm/faq/ and refer to article ID FA159894. The article is called Manually Uninstalling PowerChute Business Edition Due To Incomplete Removal Or "Maintenance Successful" Error When Reinstalling The Software

BillP
Administrator Administrator
Administrator
0 Likes
0
238

Re: Need to manually uninstall Powerchute Business from SBS 2003

This reply was originally posted by Bill on APC forums on 5/30/2013


Hi,

The knowledge base document that describes how to manually remove PowerChute Business Edition is FA159894 http://www.apc.com/site/support/index.cfm/faq/


beyond-it_apc
Ensign
Ensign
0 Likes
0
238

Re: Need to manually uninstall Powerchute Business from SBS 2003

This was originally posted on APC forums on 6/3/2013


Thanks, I followed the instructions but when I try fresh installation afterwards Agent installs fine but Server doesn't: it hangs on Creating Server Service. If you stop/close the installation the server doesn't work properly. Any ideas on how to fix it?

beyond-it_apc
Ensign
Ensign
0 Likes
0
239

Re: Need to manually uninstall Powerchute Business from SBS 2003

This was originally posted on APC forums on 7/25/2013


Please mark the post as solved.