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Posted: 2021-06-29 11:37 PM
This was originally posted on APC forums on 1/11/2018
Brand new APC 1500i and NMC2
All looked good on the desk before installation, updated the firmware to 6.5 and could 'browse' to the web interface, all looked good
Now I'm getting Local Management-To-UPS Communication Lost
01/11/2018 | 01:20:13 | UPS: The local network management interface-to-UPS communication not established. |
01/11/2018 | 01:20:13 | UPS: The local network management interface-to-UPS communication not established. |
01/11/2018 | 01:19:48 | MDS: Communication Lost With Metering Board[7..12] |
01/11/2018 | 01:19:48 | MDS: Communication Lost With Metering Board[1..6] |
01/11/2018 | 01:19:43 | Environment: Integrated Input Contact 4 Critical Alarm |
Attached event log
I have removed nmc card for 30 mins and reseated. I have re-installed 6.5 firmware
😞
Posted: 2021-06-29 11:38 PM
This reply was originally posted by Angela on APC forums on 1/11/2018
Hi Richard - OK, you're very welcome!
Posted: 2021-06-29 11:37 PM
This reply was originally posted by Angela on APC forums on 1/11/2018
Hi Richard,
It sounds like you loaded the incorrect firmware and we can easily correct this.
Can you confirm the exact model of your UPS?
Can you confirm which firmware you applied?
For Smart-UPS types, this is the correct file that should be applied: ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/650/apc_hw05_aos650_sum...
Posted: 2021-06-29 11:37 PM
This was originally posted on APC forums on 1/11/2018
Network Management Card 2 v6.5.0 Firmware Executable for Symmetra PX 48; 96; 100; and 160 kW Systems | SFSYPX2V650 |
Posted: 2021-06-29 11:37 PM
This reply was originally posted by Angela on APC forums on 1/11/2018
Hi Richard,
OK, that firmware is for a Symmetra PX. If you have a Smart-UPS that your AP9630 is installed into (which is my best guess as to what "APC1500I" is for the actual UPS model), use and apply that firmware file I provided a link to and re-check that the NMC is working properly afterwards.
Posted: 2021-06-29 11:37 PM
This was originally posted on APC forums on 1/11/2018
Hi Angela,
Yep, it is a Smart-UPS I have, all working fine again now with the firmware from your reply.
Thanks for everything 🙂
Richard
Posted: 2021-06-29 11:38 PM
This reply was originally posted by Angela on APC forums on 1/11/2018
Hi Richard - OK, you're very welcome!
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