Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84816members
354269posts

Matrix 5000 SmartCell XR

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
thafemann_apc
Ensign
Ensign
0 Likes
2
230

Matrix 5000 SmartCell XR

This was originally posted on APC forums on 6/29/2012


Hello all,

I have a Matrix 5000 with a SmartCell XR, the one with the 4 big car style batteries in it.

I had a "battery needs replacing" signal on the controller just after replacing the batteries. I read in a forum somewhere that I could jump a few pins on the communication board on the smartcell. Well, it worked until I had to put it back into the cabinet. While turning the SmartCell XR battery comm card over, it touched the metal case and I could smell burnt electronics, and it stopped working.

Now, I am looking for that communications card and can't seem to find it anywhere. Anyone have a clue where I might be able to find one of those cards?

Tom


Accepted Solutions
TerryKennedy_apc
Lieutenant
Lieutenant
0 Likes
0
230

Re: Matrix 5000 SmartCell XR

This was originally posted on APC forums on 7/2/2012


The "jumper the pins" procedure wasn't necessary on the Smartcell XR - it has an externally accessible reset button. APC seems to have removed the knowledge base article with the instructions, but Google has it (temporarily) cached here.

As for obtaining a new communication card, you're going to have to look on the used market - the Matrix models have been out of production for many years, and APC says they no longer have the components to build the Smartcell (reference).

Hopefully the damage is limited to that one communication card - depending on what happened when you shorted it out, it could have damaged the communication cards in other Smartcells or the electronics module of the UPS.

See Answer In Context

2 Replies 2
TerryKennedy_apc
Lieutenant
Lieutenant
0 Likes
0
231

Re: Matrix 5000 SmartCell XR

This was originally posted on APC forums on 7/2/2012


The "jumper the pins" procedure wasn't necessary on the Smartcell XR - it has an externally accessible reset button. APC seems to have removed the knowledge base article with the instructions, but Google has it (temporarily) cached here.

As for obtaining a new communication card, you're going to have to look on the used market - the Matrix models have been out of production for many years, and APC says they no longer have the components to build the Smartcell (reference).

Hopefully the damage is limited to that one communication card - depending on what happened when you shorted it out, it could have damaged the communication cards in other Smartcells or the electronics module of the UPS.

thafemann_apc
Ensign
Ensign
0 Likes
0
230

Re: Matrix 5000 SmartCell XR

This was originally posted on APC forums on 8/13/2012


Thanks....this is becoming more of a challenge than I thought. 😞