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MGE Galaxy 5000 60kVa Charger& PFC problem

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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sva_apc
Cadet
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325

MGE Galaxy 5000 60kVa Charger& PFC problem

This was originally posted on APC forums on 8/27/2014


Hi All. Today we have run into some issues with one of our Galaxy 5000 60kVa.

I will paste data log from SNMP card:

In the evening we got :

2014/08/25 12:29:45 Output on Bypass

2014/08/25 12:29:49 Output not protected

2014/08/25 12:29:50 UPS over temperature

In the morning technician have cleared alarms by pressing "delete alarm" on control panel.

Immediately we got new alarm:

2014/08/26 09:14:22 UPS return to normal temperature

2014/08/26 09:14:32 UPS battery charger is not active

We have decided to reboot UPS, but with no luck, charger still wont work.

We have switched UPS to inverter and disconnected mains - after that we got:

PFC thermal overload alarm and UPS shuts down.

After reconnection of mains we have same alarm - "Charger fault"

Can anybody can share some experience or make some suggestions about that what is wrong with this unit?

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Accepted Solutions
BillP
Administrator Administrator
Administrator
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325

Re: MGE Galaxy 5000 60kVa Charger& PFC problem

This reply was originally posted by Angela on APC forums on 8/27/2014


If anyone else wants to comment, please chime in.

As far as Schneider Electric support, we don't have expertise here on this UPS type unfortunately so the quickest feedback would be from your local support team. (Contact information here if you want to go that route if nobody else has any input - http://www.apc.com/support/contact/index.cfm)

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
326

Re: MGE Galaxy 5000 60kVa Charger& PFC problem

This reply was originally posted by Angela on APC forums on 8/27/2014


If anyone else wants to comment, please chime in.

As far as Schneider Electric support, we don't have expertise here on this UPS type unfortunately so the quickest feedback would be from your local support team. (Contact information here if you want to go that route if nobody else has any input - http://www.apc.com/support/contact/index.cfm)