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Lost the local network management interface-to-UPS communication.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
driver111_apc
Crewman
Crewman
0 Likes
2
170

Lost the local network management interface-to-UPS communication.

This was originally posted on APC forums on 11/27/2019


Hi all,

Im having an odd issue where I lose management to the UPS from the NMC when input power is lost, or a run time calibration is started.

Recent Device Events
Date Time Event
11/28/2019 10:06:42 UPS: Lost the local network management interface-to-UPS communication.
11/28/2019 10:06:15 UPS: Runtime Calibration started.


I updated the firmware from 6.2.1 to 6.8.0 but the issue still occurs. There are no other comms plugged in to UPS except network cable.

UPS: SMX750I - 03.8 (ID11)
NMC2: AP9630 - SUMX v6.8.0


Thanks in advance!

Brendan


Accepted Solutions
driver111_apc
Crewman
Crewman
0 Likes
0
171

Re: Lost the local network management interface-to-UPS communication.

This was originally posted on APC forums on 11/28/2019


Hi Frank,

The current 03.8 seems to be the latest version. 

Thanks

See Answer In Context

2 Replies 2
apctux_apc
Crewman
Crewman
0 Likes
0
171

Re: Lost the local network management interface-to-UPS communication.

This was originally posted on APC forums on 11/28/2019


Hi Brendan,

do you also check for an firmware update of the ups device itself?

driver111_apc
Crewman
Crewman
0 Likes
0
172

Re: Lost the local network management interface-to-UPS communication.

This was originally posted on APC forums on 11/28/2019


Hi Frank,

The current 03.8 seems to be the latest version. 

Thanks