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Posted: 2022-01-17 08:59 AM
I have APC Smart-UPS 2200VA LCD 230V (SMT2200I) with AP9631 and before the firmware update, everything was fine.
After the update, I have "Lost Communication to the UPS".
Could you help me, please?
Thanks,
Nik
Posted: 2022-01-17 09:14 AM
Hi @NikSpasov,
Thanks for the screenshot, it makes getting to the issue much easier - the screenshot shows the firmware loaded is "sy3p", which is for 3-Phase Symmetra UPS - so the card is complaining because it's trying to speak to a Symmetra, and a Symmetra isn't answering.
The current firmware for your UPS would be https://www.se.com/ie/en/product/SFSUMX704/ups-network-management-card-v7-0-4-firmware-for-smartups-...
As the card still appears to be on the network, recovery should be as simple as loading the correct firmware.
Regards,
Shaun
Posted: 2022-01-17 09:14 AM
Hi @NikSpasov,
Thanks for the screenshot, it makes getting to the issue much easier - the screenshot shows the firmware loaded is "sy3p", which is for 3-Phase Symmetra UPS - so the card is complaining because it's trying to speak to a Symmetra, and a Symmetra isn't answering.
The current firmware for your UPS would be https://www.se.com/ie/en/product/SFSUMX704/ups-network-management-card-v7-0-4-firmware-for-smartups-...
As the card still appears to be on the network, recovery should be as simple as loading the correct firmware.
Regards,
Shaun
Posted: 2022-01-17 10:51 AM . Last Modified: 2022-01-18 12:07 AM
Thank you very much, @Shaun,
Somehow, I successfully killed the network card.
I have downloaded this: file apc_hw05_aos704_sumx704_bootmon109.exe
In the middle of installation, the tool lost connection to UPS. (FTP method)
Now I can't find the network card anymore.
Do you have any idea how to fix this mess?
Thanks
Nik
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