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Issues with Powerchute Personal and a feature request

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
dph3055_apc
Crewman
Crewman
0 Likes
2
141

Issues with Powerchute Personal and a feature request

This was originally posted on APC forums on 1/31/2020


I have a new BX1500M ups that I use to supply power to one desktop computer and a small server. When I boot the desktop (where powerchute resides) I usually get a windows 10 notification indicating that I need to reboot to complete the UPS installation. The desktop is connected to the UPS on a USB 2.0 port directly connected to the desktop (not via an external hub).

Powercute is working, it can communicate with the UPS and all appears just fine. Looking in device manager the APC UPS is listed but the description contains: 

This device is working properly.

You need to restart your computer before the changes you made to this device will take effect.

No matter what I do or how many times I reboot, I can't seem to get this error condition to go away. 

Feature request / suggestion:

Why do none of these personal UPS software packages include an option on power failure shutdown to execute a command or script just prior to shutting down the computer? My UPS is not network aware and I would really like to issue a "shutdown.exe -m \\server -s -t 15" command before the desktop powers down. 

I will have to see if I can accomplish the same thing using the group policy editor. It seems like this is pretty basic functionality that would be a big benefit to users with more than one system plugged into a given UPS. 


Accepted Solutions
dph3055_apc
Crewman
Crewman
0 Likes
0
141

Re: Issues with Powerchute Personal and a feature request

This was originally posted on APC forums on 1/31/2020


Thx Bill. The external shutdown command util you referenced seems to do the trick. 

No luck with resolving the error message issue with Microsoft fix but I will keep trying. 

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
141

Re: Issues with Powerchute Personal and a feature request

This reply was originally posted by Bill on APC forums on 1/31/2020


Hi,

If the system is reporting an issue issue with the install try running Microsoft Fix.

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

See this thread for running command files with PCPE.

https://forums.apc.com/spaces/4/back-ups-surge-protectors/forums/general/7729/powerchute-personal-ed...

 

dph3055_apc
Crewman
Crewman
0 Likes
0
142

Re: Issues with Powerchute Personal and a feature request

This was originally posted on APC forums on 1/31/2020


Thx Bill. The external shutdown command util you referenced seems to do the trick. 

No luck with resolving the error message issue with Microsoft fix but I will keep trying.