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Installed a new AP9630 in a SMT2200 but getting "No UPS Found"

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
vadmin_apc
Crewman
Crewman
0 Likes
10
535

Installed a new AP9630 in a SMT2200 but getting "No UPS Found"

This was originally posted on APC forums on 9/17/2019


I purchased an AP9630 management card to go in my tower SMT2200.  The card is connected to the network but at the "home" tab, it says "No UPS Found."  

Based on some forums I found, I figured I would update the firmware to the latest version.  Current "about" below:

Hardware Factory
   
Model Number: AP9630
Serial Number: BA0945012767
Hardware Revision: 05
Manufacture Date: 11/14/2009
MAC Address: 00 C0 B7 4E F9 72
Management Uptime: 0 Days 0 Hours 23 Minutes
Application Module
   
Name: sumx
Version: v5.1.3
Date: May 4 2010
Time: 14:06:35
APC OS (AOS)
   
Name: aos
Version: v5.1.3
Date: May 4 2010
Time: 13:55:26
APC Boot Monitor
   
Name: bootmon
Version: v1.0.0
Date: Oct 8 2008
Time: 16:03:02

When I try to update the firwmware using the tool, I get this:

Starting Upgrade 09/17/19 10:10:54
-----------------
[09/17/19 10:10:54] 10.3.110.29: Pinging (via ICMP) device
[09/17/19 10:10:54] 10.3.110.29: Device connection passed
[09/17/19 10:10:55] 10.3.110.29: Testing FTP Log-in
[09/17/19 10:10:58] 10.3.110.29: FTP Log-in passed
[09/17/19 10:10:59] 10.3.110.29: Saving data file
[09/17/19 10:10:59] 10.3.110.29: Information --> Unable to verify previous version
[09/17/19 10:10:59] 10.3.110.29: Saving event & configuration files
[09/17/19 10:11:00] 10.3.110.29: Transferring firmware file (1/3): Boot Monitor
[09/17/19 10:11:01] 10.3.110.29: ERROR --> Boot Monitor transfer failed

Not sure what else to do...Thanks in advance for the help.  


Accepted Solutions
chefash_apc
Ensign
Ensign
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/21/2019


I have seen that before...  The card is defective.  We tried another card it it was fine.  Its weird that there is only 1 way communication sometimes.

Another way to test if you have 2 way communication is to go on the SMT interface and try to program the card there.   Its under the Advanced menu on the LCD in the About section.

See Answer In Context

10 Replies 10
vadmin_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/17/2019


Unplugged the card and plugged it back in and upgraded worked...Go figure 🙂

vadmin_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/17/2019


Back to the original issue, I still have "No UPS Found."  

Here is my "about"

Hardware Factory
Model Number
AP9630
Serial Number
BA0945012767
Hardware Revision
05
Manufacture Date
11/14/2009
MAC Address
00 C0 B7 4E F9 72
Management Uptime
0 Days 0 Hours 2 Minutes
Application Module
Name
sumx
Version
v6.7.2
Date
Jan 24 2019
Time
17:16:34
APC OS (AOS)
Name
aos
Version
v6.7.2
Date
Jan 24 2019
Time
16:59:36
APC Boot Monitor
Name
bootmon
Version
v1.0.8
Date
Apr 8 2014
Time
10:59:40
Do I need to power off / power on the UPS itself?
apctux_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/17/2019


Have you try the last 6.8.0 firmware series?

Normally, you don't need to power cycle the UPS.

On my UPS it will looks like:

FW versions
Caption

Have you try to log in via the serial console and to an factory reset?

Attachments
vadmin_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/17/2019


I would have thought being at the 6.7.2 would be enough for it to at least recognize the UPS (previously, I was 5.1.something).  

Upgraded to 6.8 and same issue, unfortunately...No UPS Found.

apctux_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/17/2019


Have you try the reset?

vadmin_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/18/2019


You're suggesting doing a factory reset of the UPS itself?  

apctux_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/18/2019


No, I mean an reset of the card itself.

Press the reset button and when the led begins to flashing, press it again for min. 20 seconds.

This will do an factory reset and not only an password reset.

As far as I know, your UPS model has an old serial port. Can you connect you over it with the card?

BillP
Administrator Administrator
Administrator
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This reply was originally posted by Bill on APC forums on 9/18/2019


Hi,

Have you tried to flash the firmware manually/FTP? See Schneider Electric FAQ FA156047

 

vadmin_apc
Crewman
Crewman
0 Likes
0
535

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/18/2019


Latest firmware has been successfully applied and I'm at 6.8.

chefash_apc
Ensign
Ensign
0 Likes
0
536

Re: Trying to upgrade firmware on AP9630 but getting ERROR --> Boot Monitor transfer failed

This was originally posted on APC forums on 9/21/2019


I have seen that before...  The card is defective.  We tried another card it it was fine.  Its weird that there is only 1 way communication sometimes.

Another way to test if you have 2 way communication is to go on the SMT interface and try to program the card there.   Its under the Advanced menu on the LCD in the About section.