Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

How to update firmware on SMT1500RMTU + AP9631

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • How to update firmware on SMT1500RMTU + AP9631
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-28 05:57 AM . Last Modified: ‎2024-03-18 02:59 AM

0 Likes
4
4916
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:57 AM . Last Modified: ‎2024-03-18 02:59 AM

How to update firmware on SMT1500RMTU + AP9631

My configuration:

Model:  Smart-UPS 1500
Serial Number:  AS1203xxxxxx
Firmware Revision:  UPS 06.5 / MCU 11.0 / UBL 08.2 / MBL 11.0 (ID18)
Manufacture Date:  01/10/2012

My problem: I am unable to update the firmware. At first I tried following the instructions in this article (http://www.schneider-electric.ca/en/faqs/content/?id=FA170679) but encountered an error: "Update file not present in upsfw/ directory."

 	Update file not present in upsfw/ directory.

Then I found out that the AP9631 has a FTP server, so I tried uploading the firmware file (SMT18UPS_09-3.enc) to "ftp://apc@/upsfw" using Filezilla 3.25.1 using both Passive and Active modes. In each case the upload fails. See logs below.

 

How do I remotely update the firmware on my UPS?

 

Using Active mode in Filezilla:

Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server


Using Passive mode in Filezilla:

Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Status: Server does not support non-ASCII characters.
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Retrieving directory listing of "/upsfw"...
Status: Directory listing of "/upsfw" successful
Status: Disconnected from server
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Status: Server does not support non-ASCII characters.
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Retrieving directory listing of "/upsfw"...
Status: Directory listing of "/upsfw" successful
Status: Disconnected from server
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server

Attachments
Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
  • Tags:
  • ap9631
  • firmware
  • smart-ups
  • smt1500rmtu
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

0 Likes
0
4911
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

On 2017-01-04 21:29, Boyan said:

If you upgrade your NMC to the latest release 6.4.6 then the UPS firmware upgrade becomes super easy -- there's a GUI option to upload the file the execute the upgrade:

I wish I started with updating the AP9631. The difference between the old and new web GUI is like night and day.

Thanks.

 

For anyone else trying to follow the instructions here (http://www.schneider-electric.ca/en/faqs/index?page=content&id=FA156099) you should know that the URL http://www.apcc.com/tools/download/ redirects you to http://www.apc.com/us/en/# (not very helpful). Instead, browse to http://www.apc.com/us/en/tools/download/ to search for firmware update files.

See Answer In Context

  • Tags:
  • ap9631
  • firmware
  • update
Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 4
voidstar_apc
Janeway voidstar_apc
Janeway

Posted: ‎2021-06-28 05:57 AM . Last Modified: ‎2024-03-18 02:59 AM

0 Likes
0
4911
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:57 AM . Last Modified: ‎2024-03-18 02:59 AM

Hi aenagy,

The knowledgebase article describes the process for the latest NMC firmware. You're using an older one. If you upgrade the NMC, options for updating the UPS from the web and from a USB drive become available.

For the older NMC firmware, you are following the right process. Perhaps try a command line FTP client rather than Filezilla. If your firmware file is corrupt, the NMC may abort the connection mid-transfer and log a message in the event log.

I think you have an older SMT1500? I wouldn't update it unless necessary​. 

Reply

Link copied. Please paste this link to share this article on your social media post.

bbiandov_apc
Lieutenant JG bbiandov_apc
Lieutenant JG

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

0 Likes
0
4911
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

If you upgrade your NMC to the latest release 6.4.6 then the UPS firmware upgrade becomes super easy -- there's a GUI option to upload the file the execute the upgrade:

Attachments
Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

0 Likes
0
4911
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

On 2017-01-04 09:11, voidstar said:

Hi aenagy,

The knowledgebase article describes the process for the latest NMC firmware. You're using an older one. If you upgrade the NMC, options for updating the UPS from the web and from a USB drive become available.

For the older NMC firmware, you are following the right process. Perhaps try a command line FTP client rather than Filezilla. If your firmware file is corrupt, the NMC may abort the connection mid-transfer and log a message in the event log.

I think you have an older SMT1500? I wouldn't update it unless necessary​. 

I tried your suggestion of using the FTP.EXE built-in to Windows 7 and it worked, much to my surprise. The NMC2 web GUI did pick-up the newly uploaded file. This is what it looks like after the update.

APC SMT1500 after applying firmware update SMT18UPS_09-3.enc.

The About page shows: "Firmware Revision:  UPS 09.3 / MCU 19.0 / UBL 08.5 / MBL 19.0 (ID18) ". For reference I have included the output from the FTP session below with the critical commands bolded. It would be nice if APC/Schneider included this step in their documentation. Thanks for the suggestion.

How do I figure out if I have a new SMT1500 vs old SMT1500?

Now to update the NMC2.

 

C:\>pushd K:\Data\APC_AmericanPowerConversion\SMT1500RMTU\SMT18UPS_09.3

K:\Data\APC_AmericanPowerConversion\SMT1500RMTU\SMT18UPS_09.3>ftp 192.168.1.100
Connected to 192.168.1.100.
220 AP9631 Network Management Card AOS v5.1.7 FTP server ready.
User (192.168.1.100:(none)): apc
331 User name okay, need password.
Password:
230 User logged in, proceed.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
apc_hw05_aos_517.bin
apc_hw05_sumx_517.bin
config.ini
db/
ssl/
ssh/
logs/
sec/
dbg/
lang/
upsfw/
rms/
scg/
226 Closing data connection.
ftp: 120 bytes received in 0.02Seconds 7.50Kbytes/sec.
ftp> cd upsfw/
250 CWD  requested file action okay, completed.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
./
../
226 Closing data connection.
ftp: 9 bytes received in 0.00Seconds 2.25Kbytes/sec.
ftp> put SMT18UPS_09-3.enc
200 PORT Command okay.
150 File status okay; about to open data connection.
226 Closing data connection.
ftp: 264576 bytes sent in 7.96Seconds 33.23Kbytes/sec.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
./
../
SMT18UPS_09-3.img
226 Closing data connection.
ftp: 28 bytes received in 0.01Seconds 5.60Kbytes/sec.
ftp>

 

Attachments
  • Tags:
  • ftp
  • upload
  • windows
Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

0 Likes
0
4912
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:58 AM . Last Modified: ‎2024-03-18 02:59 AM

On 2017-01-04 21:29, Boyan said:

If you upgrade your NMC to the latest release 6.4.6 then the UPS firmware upgrade becomes super easy -- there's a GUI option to upload the file the execute the upgrade:

I wish I started with updating the AP9631. The difference between the old and new web GUI is like night and day.

Thanks.

 

For anyone else trying to follow the instructions here (http://www.schneider-electric.ca/en/faqs/index?page=content&id=FA156099) you should know that the URL http://www.apcc.com/tools/download/ redirects you to http://www.apc.com/us/en/# (not very helpful). Instead, browse to http://www.apc.com/us/en/tools/download/ to search for firmware update files.

  • Tags:
  • ap9631
  • firmware
  • update
Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of