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Getting the following error message when I try and install Powershute

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
TBDQuilling_apc
Ensign
Ensign
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1
256

Getting the following error message when I try and install Powershute

This was originally posted on APC forums on 5/25/2011


on my new computer. The error message states: The installer is unable to locate a support APC battery backup connected to your compouter. Please check your usb connectins and try again. I did an online search with no luck.

How do you connect the PAC battery backup (NS 1250) to the modem (ADSL2+ Modem) and the computer (HP Pavilion slimline S5747) I looked at the manual but it really doesn't show the setup.

Any help would be appreciated.

Thanks.
Charli


Accepted Solutions
BillP
Administrator Administrator
Administrator
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256

Re: Getting the following error message when I try and install Powershute

This reply was originally posted by Jonathan on APC forums on 5/25/2011


Hi Charli,

At the back of your UPS, there should be a slot where it says Data Port and it looks like an RJ45 port. This is the port where you are going to attach the RJ45 to USB cable that should've come with your UPS. The USB end would then be attached to an unused USB slot on your computer.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
257

Re: Getting the following error message when I try and install Powershute

This reply was originally posted by Jonathan on APC forums on 5/25/2011


Hi Charli,

At the back of your UPS, there should be a slot where it says Data Port and it looks like an RJ45 port. This is the port where you are going to attach the RJ45 to USB cable that should've come with your UPS. The USB end would then be attached to an unused USB slot on your computer.