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Galaxy 3000 charger fault

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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Lhfelice_apc
Cadet
0 Likes
2
204

Galaxy 3000 charger fault

This was originally posted on APC forums on 4/14/2017


Hello all,

We have a galaxy 3000 ups that after a restart return charger fault and the battery cb goes off after 5 to 10 seconds of the startup.

The batteries are fully charged, each one reads between 13.3 and 13.5, the whole group reads 320v.

Any idea I appreciate.

Tags (4)

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
206

Re: Galaxy 3000 charger fault

This reply was originally posted by Bill on APC forums on 4/14/2017


Luis,

I asked our Galaxy support team and they replied 

Most likely he has an open battery or connection in his battery string.

They recommend you call into 3 phase Tech Support 1-401-789-5735 when prompted press 2 then 4 and then 4 again for 3 phase support.

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
207

Re: Galaxy 3000 charger fault

This reply was originally posted by Bill on APC forums on 4/14/2017


Luis,

I asked our Galaxy support team and they replied 

Most likely he has an open battery or connection in his battery string.

They recommend you call into 3 phase Tech Support 1-401-789-5735 when prompted press 2 then 4 and then 4 again for 3 phase support.

scort_apc
Crewman
Crewman
0 Likes
0
207

Re: Galaxy 3000 charger fault

This was originally posted on APC forums on 5/24/2017


You need to measure the voltage of each battery separately, necessarily with a small load of 2-5 watts