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Galaxy 3000 Web Card

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
fishkillr_apc
Crewman
Crewman
0 Likes
1
199

Galaxy 3000 Web Card

This was originally posted on APC forums on 2/6/2014


We have an MGE Galaxy 3000 UPS in which we have installed the MGE Model 66074 Transverse Web/SNMP Network Monitoring Card. The UPS has slots for up to 4 cards and there was already a factory installed Alarm Relay Communication Card in the top available slot. We installed the NMC in the next slot down and were able to successfully configure the network information via the serial port and subsequently access the interface over our LAN. The problem is that with the relay card inserted, the Web card does not communicate with the UPS. It shows a communication fault and receives no information (model, load, battery level, etc) about the UPS. If we un-seat the relay card everything works fine. We tried swapping slots with no gain. Will these two cards operate simultaneously, or are we limited to using one or the other?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
199

Re: Galaxy 3000 Web Card

This reply was originally posted by Angela on APC forums on 2/6/2014


Hello,

I asked a colleague of mine and he reported to me that this is an issue we've seen before. If the relay card is not being used, it should be removed. The relay card, when not wired to a monitoring system, can pull too much power and bring down the communication bus. Typically, Field Service Engineers will install the screws in the slot then insert the relay card. This way, the card will not be lost and the screws don’t allow the card to make contact with the communication bus.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
200

Re: Galaxy 3000 Web Card

This reply was originally posted by Angela on APC forums on 2/6/2014


Hello,

I asked a colleague of mine and he reported to me that this is an issue we've seen before. If the relay card is not being used, it should be removed. The relay card, when not wired to a monitoring system, can pull too much power and bring down the communication bus. Typically, Field Service Engineers will install the screws in the slot then insert the relay card. This way, the card will not be lost and the screws don’t allow the card to make contact with the communication bus.