Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84243members
353342posts

Firmware update on AP9619

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
popi2013_apc
Cadet
0 Likes
1
995

Firmware update on AP9619

This was originally posted on APC forums on 7/6/2013


Hi

I have Smart ups 3000 RTXL 2u Tower with AP9619

SUMX version: 3.5.8

AOS version : 3.6.1

user & pwd are the factory ones apc\apc

I'm trying to update the firmware on AP 9619

I downloaded the software:

http://www.apc.com/resource/include/techspec_index.cfm?base_sku=AP9619&tab=software

choosing

Network Management Card v3.7.2 Firmware for Smart-UPS with AP9617/8/9 SFSUMX372

I started the upgrade and the results is :

"

Using AOS file        : AOS = apc_hw02_aos_373.bin
Using Application file: APP = apc_hw02_sumx_372.bin

Checking network connection ...  Checking version information ...
*************** Next **************

Before Upgrading the NMC the AOS is: ĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚĚh$3
* Detected early version, two AOS upgrades required
Attempting to log in to 192.168.0.15 ... Log in sucessful
Loading OS, please wait ... Firmware download failed.
Attempting to log in to 192.168.0.15 ...
Could not log into 192.168.0.15.

Not all Network Management Cards were upgraded successfully:
192.168.0.15: Could not log into the Management Card's FTP server.

Encountered 1 failures during upgrade."

I also was trying to do it manually thru ftp:

ftp o xxx.xxx.xxx.xxx

user apc

pwd apc

230 user logged in, proceed

bin

200 TYPE command ok

put apc_hw02_aos_337.bin

200 PORT command ok

150 file status ok; about to open data connection.

and this hangs for 20 minutes

after CTRL+C

I'm getting

425 STOR  can't open data connection.

421 Service not available. closing control connection

What I'm missing or what I'm doing wrong ?

Bests

Przemek

Attachments

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
995

Re: Firmware update on AP9619

This reply was originally posted by Angela on APC forums on 7/7/2013


Ok, this is all over the place. Where did you get AOS 3.3.7 from..? Not important now though.

Are the screenshots an accurate representation of where you're at right now? Meaning if you manually FTP back in to the device using your username and password and enter the command ls for a directort listing, you see AOS 3.6.1 and sumx 3.5.8? (and the device prompts you with AOS 3.6.1 FTP server ready?

I am seeing that you're trying to put AOS 2.0.2 on when the card is showing AOS 3.6.1 already and I am not sure why because it is not needed.

Anyway, if I am right and you see AOS 3.6.1 and sumx 3.5.8 on the device, we should just put AOS 3.7.3 on the card, let it reboot and disconnect from it then reconnect to it 1-2 minutes later and put the sumx 3.7.2 file on the card and then disconnect and let it reboot.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
996

Re: Firmware update on AP9619

This reply was originally posted by Angela on APC forums on 7/7/2013


Ok, this is all over the place. Where did you get AOS 3.3.7 from..? Not important now though.

Are the screenshots an accurate representation of where you're at right now? Meaning if you manually FTP back in to the device using your username and password and enter the command ls for a directort listing, you see AOS 3.6.1 and sumx 3.5.8? (and the device prompts you with AOS 3.6.1 FTP server ready?

I am seeing that you're trying to put AOS 2.0.2 on when the card is showing AOS 3.6.1 already and I am not sure why because it is not needed.

Anyway, if I am right and you see AOS 3.6.1 and sumx 3.5.8 on the device, we should just put AOS 3.7.3 on the card, let it reboot and disconnect from it then reconnect to it 1-2 minutes later and put the sumx 3.7.2 file on the card and then disconnect and let it reboot.