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Conected to the AP9630 card but no UPS/APC visible

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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sysapc_apc
Cadet
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4
165

Conected to the AP9630 card but no UPS/APC visible

This was originally posted on APC forums on 10/5/2016


Hello everyone,

after upgrading the AP9630 firmware my UPS/APC smart 3000VA is not visible anymore,

i can reach the card but the card don't see the APC anymore.

it was the case before the update.

Am i missing something?

(screenshot)

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Accepted Solutions
BillP
Administrator Administrator
Administrator
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165

Re: Conected to the AP9630 card but no UPS/APC visible

This reply was originally posted by Angela on APC forums on 10/5/2016


Thanks cool

See Answer In Context

4 Replies 4
BillP
Administrator Administrator
Administrator
0 Likes
0
165

Re: Conected to the AP9630 card but no UPS/APC visible

This reply was originally posted by Angela on APC forums on 10/5/2016


Hi,

Could you do a screenshot of the About->Network web page please? That will show us what firmware you have loaded. If you accidentally loaded the incorrect firmware application (such as for a different model of UPS), you could see this problem If that is the case, you can just reload the correct one which I can guide you to. If the firmware is correct, there are a few other steps we can try but incorrect firmware is the cause majority of the time.

sysapc_apc
Cadet
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0
165

Re: Conected to the AP9630 card but no UPS/APC visible

This was originally posted on APC forums on 10/5/2016


Thank you Angela.

Screenshot in this message !

Attachments
sysapc_apc
Cadet
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0
165

Re: Conected to the AP9630 card but no UPS/APC visible

This was originally posted on APC forums on 10/5/2016


Awesome Angela, YOU ROCKS!!!   🙂

BillP
Administrator Administrator
Administrator
0 Likes
0
166

Re: Conected to the AP9630 card but no UPS/APC visible

This reply was originally posted by Angela on APC forums on 10/5/2016


Thanks cool