Communication lost emails since upgrade of Powerchute

[gingerinc]

Since upgrading Powerchute to 10.0.2.301 I've got a variety of servers now deluging me with communication lost emails. 

All UPS's are fine, status is a green tick, diagnostics are fine. 

What's been broken by APC? 

And how do I stop the false alarms so I dont turn blind to a real problem.

Smart UPS 750, 1000, 1500... Only common issue is Powerchute...

(Seeing if I can get a reply here as a post 2 weeks ago on another section got no replies...)

Heres an example of the event log.

11/16/21 09:55:13 On Line (Green Mode) - Entered
11/16/21 09:55:12 Communication Established
11/16/21 09:54:25 Communication Lost
11/16/21 09:54:25 On Line (Green Mode) - Exited
11/16/21 09:26:29 On Line (Green Mode) - Entered
11/16/21 09:26:28 Communication Established
11/16/21 09:25:52 Communication Lost
11/16/21 09:25:52 On Line (Green Mode) - Exited
11/16/21 09:15:58 On Line (Green Mode) - Entered
11/16/21 09:15:57 Communication Established

Regards

[BillP]

@gingerinc 

Sorry for not replying to your earlier post. I have removed it moved this post to the proper community.

You can disable e-mail notifications for this event. Log in to the PowerChute UI and go to PowerChute - Event Configuration. Then deselect E-Mail for Communication Lost. 

What appears to be happening is when the UPS reports exits Green Mode, PowerChute is recording a temporary communication lost state. 

Questions:
What version were you running before 10.0.2?
Before receiving the notification, is the PC/Server in a sleep state, and when the message is received, has the PC/Server been woken?

When you check the UPS log does it report entering and exiting Green Mode?

[gingerinc]

I don't want to disable the email communications. 

I want to know when the power goes out, or the voltage is wonky, or the battery needs replacing. 

So - That's a non starter. 

In terms of the machines - they are all servers. Always online.

Previous version? I'll have to see if I can find a log of it - but only the previous revision of 10.0.1.x

[gingerinc]

Just had one UPS send me 120 emails in the spate of a 10 minutes. 

But the log didn't give that many alerts...

11/17/21 16:02:20 Self Test Passed
11/17/21 16:02:09 Self Test Initiated
11/17/21 16:02:09 On Line (Green Mode) - Exited
11/17/21 15:20:54 On Line (Green Mode) - Entered
11/17/21 15:20:53 Communication Established
11/17/21 15:15:38 Communication Lost
11/17/21 15:15:38 On Line (Green Mode) - Exited
11/17/21 14:11:14 On Line (Green Mode) - Entered
11/17/21 14:11:03 Communication Established
11/17/21 14:05:20 Communication Lost

And interestingly - just got a notice of new version.

[BillP]

@gingerinc 

Sorry. I was not clear. earlier. My suggest was to deselect e-mail for the Communication Lost event. Not deselect e-mail notification for all events. 

[gingerinc]

Okay - Still going on. 

Still getting nagged about emails from the UPS coming online. 

Even got to run one battery down to nothing due to a power failure on site - but still getting the comms issues. 

I'm getting blind to the alerts now - And I got angry at almost getting caught out in the noise.

[gingerinc]

I guess I need to try different forms of support as the forums are a waste of time lol

[BillP]

@gingerinc 

Did you disable the no comm event e-mail and are you still receiving them?