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Communication Loss observed in Console: a concern re Device settings?

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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minimal_apc
Ensign
Ensign
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1
221

Communication Loss observed in Console: a concern re Device settings?

This was originally posted on APC forums on 8/27/2011


i am using PowerChute Business Edition Deluxe (v.9.0.1), with my APC Smart-UPS 1500VA USB & Serial 230V (model:SUA1500i), a PC desktop and Dell monitor. The PowerChute console often shows Communication Lose between my computer and UPS - a question mark next to UPS and my computer, while often there's a green check to suggest communication is on.


Should i be concerned about this in terms of PowerChute NOT enabling the Device Properties settings that i have configured?

Message was edited by: minimal


Accepted Solutions
R2_apc
Commander
Commander
0 Likes
0
222

Re: Communication Loss observed in Console: a concern re Device settings?

This was originally posted on APC forums on 8/30/2011


Hi minimal, yes I would be concerned with that message. If the UPS losses communication and a power event were to happen then the ups would nto be able to properly shut down the computer. What type of communication are you using (usb or serial) and what operating system is the software installed on?

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R2_apc
Commander
Commander
0 Likes
0
223

Re: Communication Loss observed in Console: a concern re Device settings?

This was originally posted on APC forums on 8/30/2011


Hi minimal, yes I would be concerned with that message. If the UPS losses communication and a power event were to happen then the ups would nto be able to properly shut down the computer. What type of communication are you using (usb or serial) and what operating system is the software installed on?