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Cannot seem to set IP address on AP9617 (Smart-UPS 2200)

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
KBBB_apc
Crewman
Crewman
0 Likes
2
354

Cannot seem to set IP address on AP9617 (Smart-UPS 2200)

This was originally posted on APC forums on 12/13/2015


I have attempted to set option 43 with the proper Hex.

I have also attempted to:

arp - s 10.20.1.22 XX-XX-XX-XX-2E-AD

PING -l 10.20.1.22

This AP9617 is refurbished and I have factory reset it.  What could I be doing wrong?

Thank you so much for your help in advance!

K.B.

EDIT: the light on the 9617 port (at the UPS) is Solid Green and blinking Amber


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
354

Re: Cannot seem to set IP address on AP9617 (Smart-UPS 2200)

This reply was originally posted by Bill on APC forums on 12/14/2015


Hi,

Have you tried to connect to the NMC via serial comm?

You can use a local computer, a computer that connects to the Management Card through the serial port at the Management Card’s UPS to access the Control Console.

1. Select a serial port at the local computer and disable any service that uses that port.

2. Unless an APC smart-signaling cable (940-0024 or 940-1524) is already connected to the selected port, connect the smart-signaling cable that came with the Management Card or UPS to the selected port and to the serial port at the UPS.

3. Run a terminal program (such as HyperTerminal or Putty) and configure the selected port for 2400 bps, 8 data bits, no parity, 1 stop bit, and no flow control, and save the changes.

4. Press ENTER to display the User Name prompt and enter the user name. Default is apc

5. 4. Press ENTER to display the Password prompt and enter the password. Default is apc

6. After you log in choose Network from the Control Console menu.

7. Choose TCP/IP from the Network menu.

8. If necessary, change the Boot Mode setting to Manual.

9. Set the System IP, Subnet Mask and Default Gateway address values.

10. Press CTRL-C to exit to the Control Console menu.

11. Log out (option 4 in the Control Console menu) to have the changes take effect

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
355

Re: Cannot seem to set IP address on AP9617 (Smart-UPS 2200)

This reply was originally posted by Bill on APC forums on 12/14/2015


Hi,

Have you tried to connect to the NMC via serial comm?

You can use a local computer, a computer that connects to the Management Card through the serial port at the Management Card’s UPS to access the Control Console.

1. Select a serial port at the local computer and disable any service that uses that port.

2. Unless an APC smart-signaling cable (940-0024 or 940-1524) is already connected to the selected port, connect the smart-signaling cable that came with the Management Card or UPS to the selected port and to the serial port at the UPS.

3. Run a terminal program (such as HyperTerminal or Putty) and configure the selected port for 2400 bps, 8 data bits, no parity, 1 stop bit, and no flow control, and save the changes.

4. Press ENTER to display the User Name prompt and enter the user name. Default is apc

5. 4. Press ENTER to display the Password prompt and enter the password. Default is apc

6. After you log in choose Network from the Control Console menu.

7. Choose TCP/IP from the Network menu.

8. If necessary, change the Boot Mode setting to Manual.

9. Set the System IP, Subnet Mask and Default Gateway address values.

10. Press CTRL-C to exit to the Control Console menu.

11. Log out (option 4 in the Control Console menu) to have the changes take effect

KBBB_apc
Crewman
Crewman
0 Likes
0
354

Re: Cannot seem to set IP address on AP9617 (Smart-UPS 2200)

This was originally posted on APC forums on 12/17/2015


Thank you!  I was under the impression that I did not need that cable.. I procured one and I am all set now.


Thanks again!

Kevin