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Cannot connect to UPS NMC from Powerchute Network Shutdown

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
pdezeeuw_apc
Cadet
0 Likes
2
1054

Cannot connect to UPS NMC from Powerchute Network Shutdown

This was originally posted on APC forums on 5/20/2014


Hello, I have the following problem:

I have installed PCNS on a Windows 2012 R2 server.

During the configuration I provide all neccesery (and double checked) info to connect two APC's but I keep gettting this errors:

192.168.1.228

Security information for http://192.168.1.228:80 is incorrect.

Please check that the PowerChute User Name and Authentication Phrase match the Network Management Card.

192.168.1.229

Security information for http://192.168.1.229:80 is incorrect.

Please check that the PowerChute User Name and Authentication Phrase match the Network Management Card.

Login names are default; apc/apc and I changed the Authentication Phrase to a new one with 16 caracters both numbers and capitals

I also tried it with the default Authentication Phrase: admin user phrase, still no luck


Any ideas to get this stuff working??


Peter


User Name : apc

Password  : ***

American Power Conversion               Network Management Card AOS      v5.1.7

(c) Copyright 2010 All Rights Reserved  Smart-UPS & Matrix-UPS APP       v5.1.7

-------------------------------------------------------------------------------

Name      : xxx                                       Date : 2014-05-20

Contact   : xxx                                       Time : 13:56:36

Location  : xxx                                          User : Administrator

Up Time   : 195 Days 23 Hours 5 Minutes               Stat : P+ N+ A+

Tags (2)

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
1054

Re: Cannot connect to UPS NMC from Powerchute Network Shutdown

This reply was originally posted by Bill on APC forums on 5/20/2014


Peter,

You should reset the NMCs to defaults with the exception of TCP/IP info and then reboot the cards (see screenshot below). This will reset the user name, password, and authentication phrase. Once the NMCs reboot restart the PCNS service on the Windows system. When PCNS restarts it should connect to the NMCs.

2362_pastedImage_0.png

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
1055

Re: Cannot connect to UPS NMC from Powerchute Network Shutdown

This reply was originally posted by Bill on APC forums on 5/20/2014


Peter,

You should reset the NMCs to defaults with the exception of TCP/IP info and then reboot the cards (see screenshot below). This will reset the user name, password, and authentication phrase. Once the NMCs reboot restart the PCNS service on the Windows system. When PCNS restarts it should connect to the NMCs.

2362_pastedImage_0.png

pdezeeuw_apc
Cadet
0 Likes
0
1057

Re: Cannot connect to UPS NMC from Powerchute Network Shutdown

This was originally posted on APC forums on 5/20/2014


Thnx!! This worked