Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84578members
353848posts

Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
Frankd91474_apc
Cadet
0 Likes
5
476

Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

This was originally posted on APC forums on 5/5/2011


I am trying to update my Powerchute software and I cannot because it says I have to uninstall the version I have installed, well, that one doesn't work and there is no shortcut to uninstall and no files in the folders that are an uninstall.exe, how do I get rid of my current install?

Thanks.


Accepted Solutions
luksharp_apc
Ensign
Ensign
0 Likes
0
476

Re: Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

This was originally posted on APC forums on 6/20/2012


please, need instructions to manually remove PCNS from 2008 R2. first it was saying .cfg file is missing i copied it from other server, now it says verify.dll is missing and i cant run delete copy or anything.

hank you

See Answer In Context

5 Replies 5
R2_apc
Commander
Commander
0 Likes
0
476

Re: Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

This was originally posted on APC forums on 5/10/2011


Hi Frankd91474, i will PM you the manual removal instructions for PCNS. It is possible thas if the files have been deleted the service could still be running and the registry keys could be there as well.

Frankd91474_apc
Cadet
0 Likes
0
476

Re: Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

This was originally posted on APC forums on 5/10/2011


Thanks for the PM it worked!

BillP
Administrator Administrator
Administrator
0 Likes
0
476

Re: Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

This reply was originally posted by Kuba on APC forums on 4/17/2012


can I have the PCNS removal instructions for win 2008 r2 as well? it seems the software stopped working and cannot start nor get uninstalled. I don't seem to be able to uninstall it via Control Panel either (ERROR: could not open 'C:\PROGRA~2\Java\jre6\lib\i386\jvm.cfg') nor update to the latest one (nothing happens when I start installer).

thank you.

BillP
Administrator Administrator
Administrator
0 Likes
0
476

Re: Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

This reply was originally posted by Kuba on APC forums on 4/17/2012


never mind. I copied over Java\lib and Java\lib files from Windows 7 x64 to problematic Windows 2008 R2 (those folders were missing in Java directory for some reason) and was finally able to uninstall old Powerchute Network Shutdown successfully.

Now re-installing Java and installing the latest PowerChute Network Shutdown 🙂

luksharp_apc
Ensign
Ensign
0 Likes
0
477

Re: Cannot Uninstall PowerCute Network Shutdown from Windows Server 2008R2

This was originally posted on APC forums on 6/20/2012


please, need instructions to manually remove PCNS from 2008 R2. first it was saying .cfg file is missing i copied it from other server, now it says verify.dll is missing and i cant run delete copy or anything.

hank you