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Brand new Smart-UPS X 3000 showing errors /discharged battery

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
seanholmes_apc
Crewman
Crewman
0 Likes
2
142

Brand new Smart-UPS X 3000 showing errors /discharged battery

This was originally posted on APC forums on 3/27/2017


 Critical Alarm Discharged Battery
The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.
  Warning Alarm Overvoltage
Compensating for a high input voltage.

From status:

Status Smart-UPS X 3000
 
Last Battery Transfer: None
Internal Temperature: 74.44°F
Runtime Remaining: 0 minutes
UPS Input    
Input Voltage: 218.09 VAC @59.97 Hz
 
UPS Output  
Output Voltage: 208.78 VAC @59.97 Hz
Load Current: 4.62 Amps  
 
Output VA: 32.20 %  
Output Watts: 31.37 %  
Battery Status  
Battery Capacity: 0.00 %
Battery Voltage: 136.46 VDC
 
   

UPS is working, but battery doesn't seem to be getting a charge, not sure how to fix. 

thanks


Accepted Solutions
seanholmes_apc
Crewman
Crewman
0 Likes
0
142

Re: Brand new Smart-UPS X 3000 showing errors /discharged battery

This was originally posted on APC forums on 3/28/2017


it must have just been needing a good charge. Checked this morning and its "online' and green. 

The unit was brand new to me, but must have been sitting in some stockroom for years. MFG on battery is 2014. Its charged 100% now though. 

thanks

Sean

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
142

Re: Brand new Smart-UPS X 3000 showing errors /discharged battery

This reply was originally posted by Liam on APC forums on 3/28/2017


The float voltage of your battery is currently 136v, so it is definitely getting a charge. I see in your title that the unit is new. Do you have the serial number? Also - Have you adjusted the low battery signal time from the factory defaults?

seanholmes_apc
Crewman
Crewman
0 Likes
0
143

Re: Brand new Smart-UPS X 3000 showing errors /discharged battery

This was originally posted on APC forums on 3/28/2017


it must have just been needing a good charge. Checked this morning and its "online' and green. 

The unit was brand new to me, but must have been sitting in some stockroom for years. MFG on battery is 2014. Its charged 100% now though. 

thanks

Sean