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Battery soft start fault after installing new battery - Smart-UPS X 3000

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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cesg_at_tamu_apc
Cadet
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Battery soft start fault after installing new battery - Smart-UPS X 3000

This was originally posted on APC forums on 1/22/2014


I am troubleshooting a Smart-UPS X 3000 (SMX3000RMLV2UNC). It gave the battery warning error so I ordered a new replacement #117 battery. After changing the battery I am getting the following errors:

  • At least one faulty battery exists.
  • A battery bus soft start fault exists.
  • An inverter fault exists.
  • In bypass in response to an internal hardware fault.

The inverter fault error started showing up after the battery replacement error but before I installed the new battery.

The UPS firmware is UPS 01.8 (ID10) and I have attached the /log/event.txt and /log/data.txt files.

What should I do to troubleshoot these problems? I do not want to power cycle the UPS if possible as there are production servers running on it.

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BillP
Administrator Administrator
Administrator
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1499

Re: Battery soft start fault after installing new battery - Smart-UPS X 3000

This reply was originally posted by Angela on APC forums on 1/24/2014


This may require a replacement battery for the replacement battery you got..

I'd suggest with this one that you contact your local support to obtain that potential replacement as I am not aware of this issue not requiring something to be replaced at this time.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
1500

Re: Battery soft start fault after installing new battery - Smart-UPS X 3000

This reply was originally posted by Angela on APC forums on 1/24/2014


This may require a replacement battery for the replacement battery you got..

I'd suggest with this one that you contact your local support to obtain that potential replacement as I am not aware of this issue not requiring something to be replaced at this time.