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Application API putting computer in sleep mode. No "On Battery" event shown.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
Dasen_apc
Crewman
Crewman
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1
1294

Application API putting computer in sleep mode. No "On Battery" event shown.

This was originally posted on APC forums on 12/7/2015


After weekend, Computer was off, had to manually power it on.
Once started, taking a look on PowerChute, it show no events happened.

Looking in Windows Event Viewer..

Source: APC Data Service - ID: 0
PowerEvent handled successfully by the service.

Then on the following second..

Source: Kernel-Power - ID: 42
The system entering sleep.
Sleep Reason: Application API

PCPE is set to turn off computer once it reach 5 mins left on battery only.
The battery is supposed to be able to support it for 2 hours (so it should not be a "short duration" event).

I'm starting to doupt if it really lost power or if something else did happen.
There is no other APC event logged in event viewer before that time during the day.

This Post concern: Back-UPS RS 1500G with an external battery pack.

Any way to get more details about that "PowerEvent"?


Accepted Solutions
BillP
Administrator Administrator
Administrator
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0
1294

Re: Application API putting computer in sleep mode. No "On Battery" event shown.

This reply was originally posted by Bill on APC forums on 12/7/2015


David,

On 12/7/2015 12:11 PM, David said:

Any way to get more details about that "PowerEvent"?

Unfortunately no. I suggest testing the UPS. Power down the computer and plug a lamp into one of the UPS battery outlets. Then put the UPS on battery to see if it will support the lamp. To put the UPS on battery it is best to have the UPS plugged into a power strip and turn the strip off. If you unplug the UPS from an outlet you are removing ground and in some cases a UPS will not react as designed. If the lamp stays on then run the same test but this time have the computer powered on and kill power to the UPS to see how PowerChute handles the event. 

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
1295

Re: Application API putting computer in sleep mode. No "On Battery" event shown.

This reply was originally posted by Bill on APC forums on 12/7/2015


David,

On 12/7/2015 12:11 PM, David said:

Any way to get more details about that "PowerEvent"?

Unfortunately no. I suggest testing the UPS. Power down the computer and plug a lamp into one of the UPS battery outlets. Then put the UPS on battery to see if it will support the lamp. To put the UPS on battery it is best to have the UPS plugged into a power strip and turn the strip off. If you unplug the UPS from an outlet you are removing ground and in some cases a UPS will not react as designed. If the lamp stays on then run the same test but this time have the computer powered on and kill power to the UPS to see how PowerChute handles the event.