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AVR word and System faults flash with no error code

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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BillP
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AVR word and System faults flash with no error code

This question was originally posted by Andrea on APC forums on 7/9/2020


Hi to all,

Last night I felt the smell of burning on my BR900GI (APC Back-UPS Pro 900) unit, there was the word AVR and the "System failure" icon flashing, I proceeded to turn off the unit and disconnect all cables. This morning I tried to turn on the UPS and not from error signals or anything else without cables connected, when it connects to the electrical network the word AVR and System faults start flashing again but always without error codes, what can I do?

Thanks in advance,

Andrea B.

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BillP
Administrator Administrator
Administrator
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175

Re: AVR word and System faults flash with no error code

This reply was originally posted by Bill on APC forums on 7/13/2020


Hi,

I suggest you contact local support for assistance. the unit most likely should be replaced and if it is still under warranty local support will provide a replacement. 

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You will need to change the region in the upper left of the contact us web page. 

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
176

Re: AVR word and System faults flash with no error code

This reply was originally posted by Bill on APC forums on 7/13/2020


Hi,

I suggest you contact local support for assistance. the unit most likely should be replaced and if it is still under warranty local support will provide a replacement. 

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You will need to change the region in the upper left of the contact us web page.