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APC UPS 5000 Output Power Error

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
jberthia_apc
Ensign
Ensign
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14
1023

APC UPS 5000 Output Power Error

This was originally posted on APC forums on 7/29/2010


Hi,

I just received in a new APC UPS SURTD5000XL rack mount system and have just finished setting it up. I have everything running fine and my servers are connected to the system and are working fine as well.

When I login to the UPS thru the Network Management Card Web interface, I see the following error:

1 Critical Alarm Present
- Output Power turned off

What does this mean? Everything is powered up correctly and the web interface shows the UPS is getting the power and such, but this error remains?

Can anyone help with this as to what may be causing the issue?

Thanks a lot.


Accepted Solutions
jberthia_apc
Ensign
Ensign
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 8/3/2010


Can anyone help with this error?

Thanks in advance.

See Answer In Context

jberthia_apc
Ensign
Ensign
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 8/4/2010


Reseating the management card fixed the problem!!

Thanks alot "winna" for all the help you gave, it was most appreciated and very helpful!!

See Answer In Context

14 Replies 14
jberthia_apc
Ensign
Ensign
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0
1024

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 8/3/2010


Can anyone help with this error?

Thanks in advance.

BillP
Administrator Administrator
Administrator
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This reply was originally posted by Angela on APC forums on 8/4/2010


no problem 🙂

jberthia_apc
Ensign
Ensign
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 7/29/2010


Here you go, although it doesn't look like it says anything. The GUI still shows the error though.

Attachments
BillP
Administrator Administrator
Administrator
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0
1023

Re: APC UPS 5000 Output Power Error

This reply was originally posted by Angela on APC forums on 7/29/2010


hi

you probably want to check the Logs tab in the network management card to get the full story of whats happening. we'd want to look at the event log first and maybe look at the data log.

you can also post the logs for us here to take a look at. you can follow [these instructions|http://nam-en.apc.com/app/answers/detail/a_id/9321/] to do so.

thanks!

BillP
Administrator Administrator
Administrator
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0
1023

Re: APC UPS 5000 Output Power Error

This reply was originally posted by Angela on APC forums on 7/29/2010


thanks! i recently updated that article and made a mistake, i apologize. we also need event.txt, which is the most important. thanks again!

BillP
Administrator Administrator
Administrator
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This reply was originally posted by Angela on APC forums on 7/29/2010


i agree. the subject line of your thread says output power error? can you show a screenshot of that or where did you see it?

BillP
Administrator Administrator
Administrator
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0
1023

Re: APC UPS 5000 Output Power Error

This reply was originally posted by Angela on APC forums on 8/3/2010


sorry, i forgot to check back yesterday.

do you have devices connected to the UPS? this error is telling us that the network management card things the output power is off.

what happens if you click on Control on the left hand side from that screenshot. does it say turn UPS output on?

jberthia_apc
Ensign
Ensign
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 8/3/2010


Hi,

Yes, there are devices connected to the UPS. When I click on control on the left side, it does not say turn the power on. It gives me the following options:

Reboot UPS
Turn UPS Off
Put UPS to Sleep
Put UPS in Bypass
Signal PowerChute® Server Shutdown

BillP
Administrator Administrator
Administrator
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This reply was originally posted by Angela on APC forums on 8/3/2010


see if you can do a screenshot, your copy and paste didnt display for me. thanks.

jberthia_apc
Ensign
Ensign
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 8/3/2010


Screenshot attached.

Attachments
jberthia_apc
Ensign
Ensign
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 8/3/2010


Hi,

I just noticed something else to. If I go into UPS->Status, if I look at the first line, I see the following error. Screen shot attached as well.

Last Battery Transfer: Unacceptable utility voltage rate of change.

Could this have something to do with it?

Attachments
BillP
Administrator Administrator
Administrator
0 Likes
0
1023

Re: APC UPS 5000 Output Power Error

This reply was originally posted by Angela on APC forums on 8/3/2010


hmm no, i don't think so. everything looks fine except for that alarm that is stuck there. can you try the following -> go to the Administration Tab->General->Reset/Reboot->Reboot management interface. Let's try and reboot the management interface to see if this problem clears. This will not affect load status in anyway.

if this doesnt work, are you or anyone else local to the unit? we could try reseating the card to clear the alarm and go from there.

thanks

jberthia_apc
Ensign
Ensign
0 Likes
0
1024

Re: APC UPS 5000 Output Power Error

This was originally posted on APC forums on 8/4/2010


Reseating the management card fixed the problem!!

Thanks alot "winna" for all the help you gave, it was most appreciated and very helpful!!

jberthia_apc
Ensign
Ensign
0 Likes
0
1023

APC UPS 5000 Output Power Error

This was originally posted on APC forums on 7/29/2010


Hi,

I just received in a new APC UPS SURTD5000XL rack mount system and have just finished setting it up. I have everything running fine and my servers are connected to the system and are working fine as well.

When I login to the UPS thru the Network Management Card Web interface, I see the following error:

1 Critical Alarm Present
- Output Power turned off

What does this mean? Everything is powered up correctly and the web interface shows the UPS is getting the power and such, but this error remains?

Can anyone help with this as to what may be causing the issue?

Thanks a lot.