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APC-750 UPS self-test fail: wrong message

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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aharyo_apc
Crewman
Crewman
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4
567

APC-750 UPS self-test fail: wrong message

This was originally posted on APC forums on 4/27/2011


I have APC-750 UPS monitored by PowerChute, and scheduled to run self-test every weekend. It's been several weeks keep sending a fail self-test message and need battery replacement. I have just replaced the battery couple of months ago. However, every time it send the fail self-test, I try to run the self-test manually, and it comes back to on-line. Any idea why is this happened or suggestion to make the message sends the right one? Thanks


Accepted Solutions
BillP
Administrator Administrator
Administrator
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567

Re: APC-750 UPS self-test fail: wrong message

This reply was originally posted by Angela on APC forums on 5/2/2011


did the RBC have a serial number on it so we can check its age?

See Answer In Context

4 Replies 4
BillP
Administrator Administrator
Administrator
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567

Re: APC-750 UPS self-test fail: wrong message

This reply was originally posted by Jonathan on APC forums on 4/28/2011


Good day Ahar,

Aside from the message that you receive thru PowerChute, I would like to check if the UPS itself shows a solid red replace battery indicator? Also, have you tried changing the USB/Serial cable?

Was it replaced with a genuine APC battery as well?

aharyo_apc
Crewman
Crewman
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567

Re: APC-750 UPS self-test fail: wrong message

This was originally posted on APC forums on 4/29/2011


Yes, it shows a solid red replace battery indicator. I replaced it with genuine APC battery, last time.
Never tried to change the monitoring cable, though.

BillP
Administrator Administrator
Administrator
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0
567

Re: APC-750 UPS self-test fail: wrong message

This reply was originally posted by Jonathan on APC forums on 4/29/2011


When was the last time that you have changed the battery? Because if the message is accompanied by a solid replace battery led it only means that the battery is bad and needs to be replaced.

BillP
Administrator Administrator
Administrator
0 Likes
0
568

Re: APC-750 UPS self-test fail: wrong message

This reply was originally posted by Angela on APC forums on 5/2/2011


did the RBC have a serial number on it so we can check its age?