Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84567members
353835posts

AP9631 upgrade failed

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
BillP
Administrator Administrator
Administrator
0 Likes
7
584

AP9631 upgrade failed

This question was originally posted by Peter on APC forums on 7/20/2015


Hi,

I hava a SMT1000, a AP9631 shipped with firmware v5.0.3 on my UPS.  I download SUMX v6.2.1 from here:

AP9631 product page

I use the firmware upgrade utility to upgrade the card and it's failed, here is the log

Starting Upgrade 07/20/15 22:14:11
-----------------
[07/20/15 22:14:11] 192.168.1.8: Pinging (via ICMP) device
[07/20/15 22:14:11] 192.168.1.8: Device connection passed
[07/20/15 22:14:12] 192.168.1.8: Testing FTP Log-in
[07/20/15 22:14:15] 192.168.1.8: FTP Log-in passed
[07/20/15 22:14:16] 192.168.1.8: Saving data file
[07/20/15 22:14:17] 192.168.1.8: AOS Prior to firmware transfer: Network Management Card AOS v5.0.3

[07/20/15 22:14:17] 192.168.1.8: APP Prior to firmware transfer: Smart-UPS & Matrix-UPS APP v5.0.3

[07/20/15 22:14:17] 192.168.1.8: Saving event & configuration files
[07/20/15 22:14:26] 192.168.1.8: Transferring firmware file (1/3): Boot Monitor
[07/20/15 22:15:23] 192.168.1.8: ERROR --> Boot Monitor transfer failed

Now the card gives no response, I press reset for 20+ seconds and get nothing from terminal console; unplug for some seconds and replug the card doesn't help.  Is the card dead?  Anyway to recover it by myself? Thank you for reading my problem, and any response is welcome.


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
584

Re: AP9631 upgrade failed

This reply was originally posted by Angela on APC forums on 1/5/2017


Hi Bryan,

I found your case number. I have followed up with technical support and asked them to follow up with you on a replacement.

See Answer In Context

7 Replies 7
BillP
Administrator Administrator
Administrator
0 Likes
0
584

Re: AP9631 upgrade failed

This reply was originally posted by Peter on APC forums on 7/20/2015


I try to ping my AP9631's IP and get some response, the card is back!

This time I will use USB to upgrade the firmware.

BillP
Administrator Administrator
Administrator
0 Likes
0
584

Re: AP9631 upgrade failed

This reply was originally posted by Peter on APC forums on 7/20/2015


Angela, thank you for the help.

I am using manual TCP/IP setting. and the USB upgrade is failed, the status light keep blinking amber and green for almost 1 hour, so I unplug the card, remove usb stick and plug it back, still with boot monitor v1.0.0 and firmware v5.0.3.

I did some search and find this link:

Cannot Upgrade AP9631 with SUMX/AOS 5.0.3 and BootMon 1.0.0

looks like I have the same problem, my serial number is JA1011016062, very close to user A's card. can I have a replacment too?

BillP
Administrator Administrator
Administrator
0 Likes
0
584

Re: AP9631 upgrade failed

This reply was originally posted by Angela on APC forums on 7/20/2015


Hi Peter,

Yes, you're right. You can get a replacement through technical support for this specific issue. You can refer to this forum thread too. Let me know if you run into any trouble getting the replacement even though the unit falls out of warranty now.

BillP
Administrator Administrator
Administrator
0 Likes
0
584

Re: AP9631 upgrade failed

This reply was originally posted by Peter on APC forums on 7/20/2015


Thank you Angela, I have sent a mail to the technical support with the forum link.smile

bdoviack_apc
Cadet
0 Likes
0
584

Re: AP9631 upgrade failed

This was originally posted on APC forums on 1/4/2017


Hi Angela,

I'm trying to get my card updated as well to a new build and I came across your post here (realize it's a bit old). I opened a chat window and they keep having me try to upgrade this and that whimmy my serial number matches the bad batch you previously listed. Is there something you can do?

Thanks,
Bryan

apcinfo

Attachments
BillP
Administrator Administrator
Administrator
0 Likes
0
584

Re: AP9631 upgrade failed

This reply was originally posted by Angela on APC forums on 1/4/2017


Hi Bryan,

Do you have a case or reference number from the chat? Or is it still open? If I can get a reference number, I can follow up about it.

BillP
Administrator Administrator
Administrator
0 Likes
0
585

Re: AP9631 upgrade failed

This reply was originally posted by Angela on APC forums on 1/5/2017


Hi Bryan,

I found your case number. I have followed up with technical support and asked them to follow up with you on a replacement.