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AP9630: New Firmware won't hold event configuration

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
tstinson_apc
Crewman
Crewman
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7
374

AP9630: New Firmware won't hold event configuration

This was originally posted on APC forums on 1/25/2017


After updating to the most recent firmware, I have been unable to maintain any changes to configuration that has to do with events and alerting off of events. Is anyone else having this issue or does anyone have any resolution?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
374

Re: AP9630: New Firmware won't hold event configuration

This reply was originally posted by Angela on APC forums on 1/25/2017


No problem - glad you sorted it out. And I am sorry that it is a bit confusing and not straight forward. I've tried to lobby for a dedicated page to view who is configured for what notifications but we don't have it yet frown

See Answer In Context

7 Replies 7
BillP
Administrator Administrator
Administrator
0 Likes
0
374

Re: AP9630: New Firmware won't hold event configuration

This reply was originally posted by Haseeb on APC forums on 1/25/2017


Hello Thomas

Please can you provide the UPS model number?

Kind Regards

Haseeb

tstinson_apc
Crewman
Crewman
0 Likes
0
374

Re: AP9630: New Firmware won't hold event configuration

This was originally posted on APC forums on 1/25/2017


It is an SMT1500 

tstinson_apc
Crewman
Crewman
0 Likes
0
374

Re: AP9630: New Firmware won't hold event configuration

This was originally posted on APC forums on 1/25/2017


Hello Angela,

I followed the steps that you listed above, but was not able to confirm that the configuration changes held still. Are there any potential additional steps? 

BillP
Administrator Administrator
Administrator
0 Likes
0
374

Re: AP9630: New Firmware won't hold event configuration

This reply was originally posted by Haseeb on APC forums on 1/25/2017


Hello Thomas

This is the latest NMC firmware for the AP9630 installed on an APC Smart-UPS 1500VA (SMT1500I).  Can you please verify that you have this version installed?

http://www.apc.com/shop/ie/en/products/UPS-Network-Management-Card-v6-4-6-Firmware-for-Smart-UPS-Gal...

Kind Regards

Haseeb

BillP
Administrator Administrator
Administrator
0 Likes
0
374

Re: AP9630: New Firmware won't hold event configuration

This reply was originally posted by Angela on APC forums on 1/25/2017


Can you let me know what you see versus what I showed? Or where things may look different for you? I don't think I missed any steps..

tstinson_apc
Crewman
Crewman
0 Likes
0
374

Re: AP9630: New Firmware won't hold event configuration

This was originally posted on APC forums on 1/25/2017


I was able to verify that the configuration is now holding. I didn't see an indication initially that email had been turned off. but dug in and found one. I disabled one address and not both so it still showed that email was configured because other addresses were still up and running. Sorry for the confusion 

BillP
Administrator Administrator
Administrator
0 Likes
0
375

Re: AP9630: New Firmware won't hold event configuration

This reply was originally posted by Angela on APC forums on 1/25/2017


No problem - glad you sorted it out. And I am sorry that it is a bit confusing and not straight forward. I've tried to lobby for a dedicated page to view who is configured for what notifications but we don't have it yet frown