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AP9620 Legacy Communications Card does not work on SMX3000

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
BARIS_apc
Ensign
Ensign
0 Likes
6
298

AP9620 Legacy Communications Card does not work on SMX3000

This was originally posted on APC forums on 3/30/2015


Hi,

We purchased "SMX3000RMLV2U" and "AP9620" Legacy Communications Card.

- We physically installed the AP9620 in to the Smart Slot of the SMX3000.

- We connected the battery cable of SMX3000

- We turned on the SMX3000 UPS.

- We haven't done any firmware update.

Problem:

STATUS LED of the AP9620 first flashing green as expected, then turns to flashing RED.

Do I need to perform some kind of software configuration or firmware update on SMX3000 UPS in order to work with AP9620? According to LCC Compatibility Matrix (below), Compatibility is fully supported on SMX3000. 

I really appreciate any help.

LCC Compatibility Matrix

Supported UPS Models

 Compatibility Notes

 
SMT750
SMT1000
SMT1500
SMT2200
SMT3000

 Requires ""COM 02.1"" Firmware or later

SMT750I
SMT1000I
SMT1500I
SMT2200I
SMT3000I

 Compatibility is fully supported

SMT750RM
SMT1000RM
SMT1500RM
SMT2200RM
SMT3000RM

Compatibility is fully supported

SMX750
SMX1000
SMX1500

Requires Firmware ""UPS 03.1 / COM 03.0"" or later

SMX750I
SMX1000I
SMX1500I

Compatibility is fully supported

SMX2000
SMX2200
SMX3000

Compatibility is fully supported

SURTD3000
SURTD5000

Requires UPS Firmware 5.1 or later

Regards

Baris Sukay


Accepted Solutions
BARIS_apc
Ensign
Ensign
0 Likes
0
298

Re: AP9620 Legacy Communications Card does not work on SMX3000

This was originally posted on APC forums on 3/31/2015


Hi Angela,

I tried once more and it worked. I dont know what i did wrong before may be timing was not fast enough but now i can see the solid green LED.

Thanks a lot for your help

See Answer In Context

6 Replies 6
BARIS_apc
Ensign
Ensign
0 Likes
0
298

Re: AP9620 Legacy Communications Card does not work on SMX3000

This was originally posted on APC forums on 3/30/2015


FIRMWARE INFORMATION

Firmware Revisions written on the SMX3000 screen:

UPS FIRMWARE 1: UPS 07.4

UPS FIRMWARE 2: MCU 07.4

UPS FIRMWARE 3: UBL 07.4

UPS FIRMWARE 4: MBL 06.0

AP9620 Firmware Revision: LCC001.6 / LCB 05.5

Thanks in advance for helping

Baris

BillP
Administrator Administrator
Administrator
0 Likes
0
298

Re: AP9620 Legacy Communications Card does not work on SMX3000

This reply was originally posted by Angela on APC forums on 3/30/2015


Yes, it should work according to what I can find and of course per what the knowledge base says.

I suggest you contact your local support office via email or phone to obtain the upgrade file and procedure for LCC v2.2 to see if that resolves the issue. If you have trouble with that, let me know. It is possible a newer UPS firmware update has broken compatibility or communication with the LCC but I don't see that specifically listed as an issue anywhere and SMX3000 SKUs have been supported by LCC from the get go as documented.

BARIS_apc
Ensign
Ensign
0 Likes
0
298

Re: AP9620 Legacy Communications Card does not work on SMX3000

This was originally posted on APC forums on 3/31/2015


Hi Angela, thanks for your reply,

I contacted APC. They sent me a file named "LCC_02.2.enc" with an instruction pdf contains firmware update procedure (LCC Firmware Update Instructions.pdf). I followed the procedure, unfortunately it didn't work. In fact, it looks worse now. Before the upgrade attempt, when i insert the LCC, the status led was flashing green after a minute it was turning to flashing red, after unsuccessful upgrade attempt, the status LED is always flashing red.

I' ve tried the procedure with hyper terminal and minicom (linux) on different laptops with the same result. Now, i can read messages from LCC ony if i connect with 19.200 baud. It stuck there. When I connect with 2.400 baud, strange symbols appear. Wheb I connect with 19.200 baud, i see CCCC characters.

I am stuck Angela any suggestions?

Thanks for helping.

BillP
Administrator Administrator
Administrator
0 Likes
0
298

Re: AP9620 Legacy Communications Card does not work on SMX3000

This reply was originally posted by Angela on APC forums on 3/31/2015


When you see CCCC, it means the LCC is waiting for the file transfer and you need to send the file through your terminal program like hyperterminal or something else that supports XMODEM serial protocol. CCCC is good at least though.

BillP
Administrator Administrator
Administrator
0 Likes
0
298

Re: AP9620 Legacy Communications Card does not work on SMX3000

This reply was originally posted by Angela on APC forums on 3/31/2015


You're sure you're specifying XMODEM and not ZMODEM or YMODEM protocol when you browse and send the LCC v2.2 .enc file? You need to make sure the file is being sent as soon as you see CC's and not wait until it gets towards the end where it may timeout before the transfer begins.

What you're seeing seems normal for steps 10, 11, and 12 in the PDF except for the fact that it seems v1.6 has been somehow erased from the card since it says no application in memory..

If you can validate what I ask, I'll need to check on this further.

BARIS_apc
Ensign
Ensign
0 Likes
0
299

Re: AP9620 Legacy Communications Card does not work on SMX3000

This was originally posted on APC forums on 3/31/2015


Hi Angela,

I tried once more and it worked. I dont know what i did wrong before may be timing was not fast enough but now i can see the solid green LED.

Thanks a lot for your help