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AP9617 Factory Reset

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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smccloud_apc
Crewman
Crewman
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14
3452

AP9617 Factory Reset

This was originally posted on APC forums on 7/29/2017


AP9617 Factory Reset

Accepted Solutions
smccloud_apc
Crewman
Crewman
0 Likes
0
3452

Re: AP9617 Factory Reset

This was originally posted on APC forums on 8/9/2017


Well, got my cable yesterday and of course my USB -> Serial adapter is bad.  Now I have to wait for a new adapter to show up......

See Answer In Context

14 Replies 14
UnexpectedBill_apc
Captain
Captain
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3452

Re: AP9617 Factory Reset

This was originally posted on APC forums on 7/30/2017


To the best of my knowledge, you'll have to get the serial cable. That said, you can find the pinouts online to build your own. Or if you really need it now, to jam wires into the connector (easy to do on the UPS/management card  side, hard to do on the computer/serial port side).

Brad_C_apc
Commander
Commander
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0
3452

Re: AP9617 Factory Reset

This was originally posted on APC forums on 7/30/2017


You should be able to set a temp IP address using arp. Does this link help?

http://bruin.me.uk/node/93

smccloud_apc
Crewman
Crewman
0 Likes
0
3452

Re: AP9617 Factory Reset

This was originally posted on APC forums on 7/31/2017


Unfortunately, I do not know the MAC address so I can't really use that 😞

BillP
Administrator Administrator
Administrator
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0
3452

Re: AP9617 Factory Reset

This reply was originally posted by Bill on APC forums on 7/31/2017


Hi,

If you remove the card from the UPS you should see the address on a sticker on the bottom of the card along with the part number and serial number. 

Attachments
smccloud_apc
Crewman
Crewman
0 Likes
0
3453

Re: AP9617 Factory Reset

This was originally posted on APC forums on 7/31/2017


I actually just ordered a cable today.  Problem I have is I that I will have to take down my whole home network to pull the card and the wife doesn't like that.

BillP
Administrator Administrator
Administrator
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0
3453

Re: AP9617 Factory Reset

This reply was originally posted by Joe on APC forums on 7/31/2017


I've hot-swapped NMC-2 cards before without an issue.  Not sure if this will work on the AP9617 however.

smccloud_apc
Crewman
Crewman
0 Likes
0
3453

Re: AP9617 Factory Reset

This was originally posted on APC forums on 7/31/2017


The combination of the UPS I have and the AP9617 does not support hot swapping 😞

BillP
Administrator Administrator
Administrator
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0
3453

Re: AP9617 Factory Reset

This reply was originally posted by Angela on APC forums on 7/31/2017


Where did you see that stated? If it is an old user's guide, it may be outdated.

Refer to updated info here -> http://www.apc.com/us/en/faqs/FA156132

It will be fine to hot swap with your UPS and AP9617 combination.

smccloud_apc
Crewman
Crewman
0 Likes
0
3451

Re: AP9617 Factory Reset

This was originally posted on APC forums on 7/31/2017


I read that, c says you can only hit swap if your ground and power pins are longer then the communication pins. Looked at the eBay listing Shaun and it doesn't appear they are to me. I'll post a link when I'm back at m my desk.

BillP
Administrator Administrator
Administrator
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3451

Re: AP9617 Factory Reset

This reply was originally posted by Angela on APC forums on 7/31/2017


Yes, the pins should be longer on all models of AP9617 as far as I know and have seen, even with really old manufacture dates. The picture in the ebay listing may also only be the top of the card/PCB and the pins are longer on the underside of the card only.

Either way, this may be a moot point if you got the serial cable (or made one). You could just log in and modify the boot mode and TCP/IP settings without removing the NMC from the UPS.

smccloud_apc
Crewman
Crewman
0 Likes
0
3451

Re: AP9617 Factory Reset

This was originally posted on APC forums on 7/31/2017


I won't have the serial cable until next week so I will try pulling it tonight.

smccloud_apc
Crewman
Crewman
0 Likes
0
3451

Re: AP9617 Factory Reset

This was originally posted on APC forums on 8/1/2017


Pulled the card tonight, it did shut the fan off.  Ended up smelling hot shortly after a while.  Powered it off and the fan started up fine after words.  However, so far the arp method is not working for me 😞

Brad_C_apc
Commander
Commander
0 Likes
0
3451

Re: AP9617 Factory Reset

This was originally posted on APC forums on 8/1/2017


These days I just plug the card into a switch and run tcpdump. Sooner or later the card will make some request over the network and *boom* you have the MAC and the IP. Of course if someone has changed the default credentials then you're up the creek, but it's an easy way of picking up the relevant addresses.

smccloud_apc
Crewman
Crewman
0 Likes
0
3453

Re: AP9617 Factory Reset

This was originally posted on APC forums on 8/9/2017


Well, got my cable yesterday and of course my USB -> Serial adapter is bad.  Now I have to wait for a new adapter to show up......