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AP8641 "Component communications lost with Phase Meter"

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

frntmn
Cadet
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AP8641 "Component communications lost with Phase Meter"

I have multiple errors all relating to component communications with the device. The only information that I have been able to locate in the forum says is "Please verify that the terminator in inserted in either the in or out port" which it is. So, because of the disconnect, the display and web interface is just showing 0.0 for everything?

 

  • Component communications lost with Phase Meter.
  • Communications Lost.
  • Component communications lost with Outlet Board 1 Meter. Please verify that the terminator is inserted in the in or out port.
  • Component communications lost with Outlet Board 2 Meter. Please verify that the terminator is inserted in the in or out port.
  • Component communications lost with Outlet Board 3 Meter. Please verify that the terminator is inserted in the in or out port.

 

So, if the terminator is inserted, is there anything else to do to trouble shoot this? 

 

Thanks 

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Matt-B
Lieutenant JG Lieutenant JG
Lieutenant JG
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Re: AP8641 "Component communications lost with Phase Meter"

Besides the terminator, other steps to take would be confirming the unit has the most up to date firmware, or safely reseating the display module to rule out a poor connection. We have more information on those steps here: https://www.apc.com/us/en/faqs/FA168022/

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