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AP7932 firmware mismatch

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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lethe_apc
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AP7932 firmware mismatch

This was originally posted on APC forums on 5/24/2013


Hi again,

We have 5-6 AP7932's with firmware mismatch. I'm not sure how this happened, but this is what's listed:

Management card: 3.5.9

Rack APP: 3.5.8

The problem I'm having is that I can't telnet to them after a few minutes of being online. If I reset the management interface, then I can telnet for a few minutes, it goes dead again.

So the first thing I tried was to flash to the latest firmware, 3.7.4. The tool fails with this in results.txt:

Not all Network Management Cards were upgraded successfully:

10.168.118.147: Could not log into the Management Card's FTP server.

So next, I tried to update it manually by uploading the firmware to the FTP server, which worked. After the second .bin, it rebooted the unit... which now prints:

American Power Conversion           Network Management Card AOS  v3.5.9

(c) Copyright 2008 All Rights Reserved 

And nothing else. I tried to re-upload the firmware, same thing. It reboots but stays at 3.5.9. There's no more error log or the option to print it is gone:

------- Control Console -------------------------------------------------------

     1- Device Manager

     2- Network

     3- System

     4- Logout

     - Main Menu, - Refresh


Has anyone seen before? Is there a solution for this? This unit is not live, as it was being tested before re-deployment in a new environment, so I'm open to any and all testing required.

In another post, downgrading the firmware helped me move towards resolution of the issue, could you guys perhaps provide the older firmware?


P.S. I also tried flashing the base 2.0.2 firmware too, to no avail.


Thanks!


Accepted Solutions
BillP
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Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/30/2013


yay!!!

See Answer In Context

18 Replies 18
lethe_apc
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938

AP7932 firmware mismatch

This was originally posted on APC forums on 5/24/2013


Hi again,

We have 5-6 AP7932's with firmware mismatch. I'm not sure how this happened, but this is what's listed:

Management card: 3.5.9

Rack APP: 3.5.8

The problem I'm having is that I can't telnet to them after a few minutes of being online. If I reset the management interface, then I can telnet for a few minutes, it goes dead again.

So the first thing I tried was to flash to the latest firmware, 3.7.4. The tool fails with this in results.txt:

Not all Network Management Cards were upgraded successfully:

10.168.118.147: Could not log into the Management Card's FTP server.

So next, I tried to update it manually by uploading the firmware to the FTP server, which worked. After the second .bin, it rebooted the unit... which now prints:

American Power Conversion           Network Management Card AOS  v3.5.9

(c) Copyright 2008 All Rights Reserved 

And nothing else. I tried to re-upload the firmware, same thing. It reboots but stays at 3.5.9. There's no more error log or the option to print it is gone:

------- Control Console -------------------------------------------------------

     1- Device Manager

     2- Network

     3- System

     4- Logout

     - Main Menu, - Refresh


Has anyone seen before? Is there a solution for this? This unit is not live, as it was being tested before re-deployment in a new environment, so I'm open to any and all testing required.

In another post, downgrading the firmware helped me move towards resolution of the issue, could you guys perhaps provide the older firmware?


P.S. I also tried flashing the base 2.0.2 firmware too, to no avail.


Thanks!

BillP
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Administrator
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938

Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/24/2013


So it just has AOS 3.5.9 on there? Can you just try to manually FTP AOS 3.7.4 to it?

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/24/2013


Ok I was able to get it back to this state:

American Power Conversion           Network Management Card AOS  v3.5.9
(c) Copyright 2008 All Rights Reserved  Rack PDU APP                 v3.7.4

However if I do anything now, it removes the PDU APP and keeps management card to 3.5.9. Still no ctrl-l option though 😕

BillP
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Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/24/2013


OK, use my attached file to this post and extract it and go ahead and FTP the rpdu 3.5.9 app back on the card which matches with AOS 3.5.9. Then try AOS 3.7.4 and rpdu 3.7.4.

not sure why you're having so many problems - are you starting with the wizard? i would maybe just continue with FTP from the get-go.

let me know how you make out.

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/24/2013


Thanks Angela, but I'm not seeing an attachment?

Originally I tried with the wizard, but it kept failing with the error I mentioned above:

Not all Network Management Cards were upgraded successfully:

10.168.118.147: Could not log into the Management Card's FTP server.

However when it errors out like that, usually I can manually FTP into it, so I stopped using the wizard and only used FTP instead.


lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/27/2013


I had time to play a little more today. I found the 358/359 firmware you attached to a related post.

I can upload the 3.5.9 AOS and 3.5.8 RDPU without problem, and now it reports both:

American Power Conversion           Network Management Card AOS  v3.5.9
(c) Copyright 2008 All Rights Reserved  Rack PDU APP                 v3.5.8

But if I upload the 3.7.4 files, it wipes the RPDU one and keeps the outdated AOS:

ftp 10.168.118.147

Connected to 10.168.118.147.

220 AP7932 Network Management Card AOS v3.5.9 FTP server ready.

Name (10.168.118.147:lethe): apc

331 User name okay, need password.

Password:

230 User logged in, proceed.

ftp> mput *374.bin

mput apc_hw02_aos_374.bin [anpqy?]? a

Prompting off for duration of mput.

227 Entering Passive Mode (10,168,118,147,207,177).

125 Data connection already open; transfer starting.

100% |***********************************************************|  1553 KiB   76.66 KiB/s    --:-- ETA

226 Closing data connection.

1591065 bytes sent in 00:22 (69.92 KiB/s)

227 Entering Passive Mode (10,168,118,147,245,129).

125 Data connection already open; transfer starting.

  0% |                                                           |     0        0.00 KiB/s    --:-- ETA

100% |***********************************************************|  1995 KiB   79.00 KiB/s    --:-- ETA

426 Connection closed; transfer aborted.

2043225 bytes sent in 00:26 (74.64 KiB/s)

ftp> ls

227 Entering Passive Mode (10,168,118,147,243,213).

125 Data connection already open; transfer starting.

--wx-wx-wx  1 apc      apc      1572864 May 23  2008 apc_hw02_aos_359.bin

drwxrwxrwx  1 apc      apc            0 May 23  2008 sec/

226 Closing data connection.

What I noticed is that the first file, apc_hw02_aos_374.bin, transfers as it should and the FTP server reports it OK:

226 Closing data connection.

1591065 bytes sent in 00:22 (69.92 KiB/s)


However, when it uploads the rPDU file, it errors out at the end with a transfer aborted:

426 Connection closed; transfer aborted.

2043225 bytes sent in 00:26 (74.64KiB/s)


But as you can see, "ls" only returns that one file, so it's as if it's not even saving it on the FTP. Then it automagically reboots and I get only AOS 3.5.9 installed, no more rPDU.

Ideas? I'm completely out of them now!

Thanks again.

BillP
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Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/28/2013


sure. Sorry it wasn't there before. I remember going through the process to attach it.

Anyway, at this point, I would put rpdu 3.5.8 on there which it sounds like you had (which then it starts working OK, right)? Then we'd do AOS 3.7.4 and the rpdu 3.7.4.

Attachments
BillP
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Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/28/2013


Ok, what is on there right now as I post this?

If you have an AOS and APP both on there, you need to start with AOS 3.7.4 and then rpdu APP 3.7.4. If you just have an AOS, you need to proceed with the APP that matches with that AOS.

Also, are these being transferred in binary mode?

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/28/2013


Network Management Card AOS  v3.5.9

That's all that's there now. Can you attach the firmware please just to make sure I have the right one?

Thanks

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/28/2013


Ok so I added RPDU APP, now it shows:

American Power Conversion           Network Management Card AOS  v3.5.9
(c) Copyright 2008 All Rights Reserved  Rack PDU APP                 v3.5.8

So I repeat for AOS 3.7.4 and RPDU APP 3.7.4 (in the same upload - AOS first then RPDU APP) and I get:

American Power Conversion           Network Management Card AOS  v3.5.9

(c) Copyright 2008 All Rights Reserved 

Back to starting point.


BillP
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Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/28/2013


I wonder if part of the flash is corrupted or something.

Can we get it back to 3.5.9/3.5.8 and just for the heck of it, try a different version? I'll attach something a little older.

Attachments
lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/30/2013


Same thing frown I tried with another computer just in case, it always stays on AOS 3.5.9 and RPDU refuses to take another version than 3.5.8.

BillP
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Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/30/2013


How old is this particular PDU? Do you have the first several digits of the serial number PDU?

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/30/2013


    Model Number  : AP7932
    Serial Number : ZA0819015xxx
    Manufacture Date  : 05/09/2008
    Hardware Revision : B2
    MAC Address   : 00 C0 B7 D0 19 06
    Flash Type    : AMD A29DL322DB

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/30/2013


I was able to load up RDPU 3.7.0 but as after I upload AOS 3.7.0 it reboots but 3.5.9 is still there and RDPU is gone again...

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/30/2013


And the exact same problem with another unit running 3.3.0. It refuses to update the AOS and wipes the RPDU firmware completely. If I power cycle the unit, then all power outlets are dead, rendering it useless. Even getting the RDPU firmware back does not bring it back to life.

What's going on? Why are so many units refusing to flash? Surely I'm not the first person to report mass issues like that. I know they're old and out of warranty but still, all different units, different models, have the exact same issue? Again, I tried with the wizard and without.

So now I'm trying to work around the problem for other units because flashing the firmware has more chance of killing the unit than fixing it. I'll have to set up a serial console server and hook up all those defective units there, so at least they're usable without network... quite annoying to say the least.

Anyway, thanks for the help.

lethe_apc
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Re: AP7932 firmware mismatch

This was originally posted on APC forums on 5/30/2013


Oh the shame lol :s

When using ftp in auto mode, you still need to manually send it to binary mode for some reason. Once that's been done, upgrades all worked as they should; no more connection terminated by FTP.

So thanks again!

BillP
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Re: AP7932 firmware mismatch

This reply was originally posted by Angela on APC forums on 5/30/2013


yay!!!