Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84415members
353603posts

AP7922 Backdoor Password Required

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
relihanl_apc
Crewman
Crewman
0 Likes
2
293

AP7922 Backdoor Password Required

This was originally posted on APC forums on 2/13/2020


Hi...

we have an AP7922 PDU that we acquired used. Its serial number is ZA1002007798. I would be really grateful if someone in APC could generate a back door password for me as its pretty much just a brick for us right now.

 

many thanks

 

Liam

Tags (4)

Accepted Solutions
relihanl_apc
Crewman
Crewman
0 Likes
0
294

Re: AP7922 Backdoor Password Required

This was originally posted on APC forums on 2/13/2020


Hi Bill...

thanks for this. Unfortunately we have been through this procedure multiple times - our electronics engineer came in and made multiple different serial cables all with different pinouts. In spite of everything we tried, we cannot get a prompt on the serial console. This guy does know what he is doing 🙂

However, we have managed to find its original IP address so we can connect via telnet and http.

Can you generate a password that would allow us to do a reset over telnet?

L

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
294

Re: AP7922 Backdoor Password Required

This reply was originally posted by Bill on APC forums on 2/13/2020


Hi,

Please review page 5 of the User's Guide for assistance with resetting lost password. https://download.schneider-electric.com/files?p_File_Name=ASTE-6Z6KAV_R1_EN.pdf&p_Doc_Ref=SPD_ASTE-6...

relihanl_apc
Crewman
Crewman
0 Likes
0
295

Re: AP7922 Backdoor Password Required

This was originally posted on APC forums on 2/13/2020


Hi Bill...

thanks for this. Unfortunately we have been through this procedure multiple times - our electronics engineer came in and made multiple different serial cables all with different pinouts. In spite of everything we tried, we cannot get a prompt on the serial console. This guy does know what he is doing 🙂

However, we have managed to find its original IP address so we can connect via telnet and http.

Can you generate a password that would allow us to do a reset over telnet?

L