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AP7830 PDU fails loading FIrmware

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

tabap0
Cadet
0 Likes
3
366

AP7830 PDU fails loading FIrmware

Attempting to update AP7830 PDUs with Firmware AOS 3.9.4 and APP 3.9.3 although fails after multiple retires. Current firmware is AOS 3.9.3 and APP 3.9.3.

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3 Replies 3
Davidew98
Crewman
Crewman
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0
284

Re: AP7830 PDU fails loading FIrmware

I can't find a download link for 3.9.4/3.9.3, where did you find the link!

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Shaun
Lt. Commander Lt. Commander
Lt. Commander
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1
279

Re: AP7830 PDU fails loading FIrmware

Hi @tabap0,

 

Can I ask how you're upgrading and what message it gives when it fails?

 

I've found the most reliable method to upgrade over the network, is to upgrade manually via FTP, transferring one file at a time - bootmon (if provided), AOS, then application (eg rpdu) in that order.  It will reboot after each file, and if it takes longer to reboot than the provided upgrade application has set as its timeout, it will fail rather than wait a little longer. Upgrading manually via FTP allows us to have a little more patience than the upgrade application does.

The most reliable method overall, is via usb stick, as in https://www.apc.com/us/en/faqs/FA156047/#USB

 

If these still fail, a screenshot of the upload error would be useful, along with the status message you see when connecting via telnet or ssh.

 

@Davidew98https://www.apc.com/us/en/faqs/FA410359/ is the best place to find these.

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Davidew98
Crewman
Crewman
0 Likes
0
277

Re: AP7830 PDU fails loading FIrmware

Thank you, found the upgrade and it worked on my AP7932!

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