ACP PBE Agent not starting on Win7Pro/64 system

[harryhache_apc]

This was originally posted on APC forums on 7/2/2013

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PowerChute Business Edition Agent v9.0.1.606;

UPS is a APC SmartUPS 750

Service fails to start, times out after 90 second;

I have searched the forum for answers and have tried the "delete all files in C:\windows\temp"  - made no difference.

I de/re installed the agent - still have the problem.

Any suggestions?

[BillP]

This reply was originally posted by Angela on APC forums on 11/22/2013

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Please clarify the exact version of PowerChute (if different from original poster), exact version of Windows, if you may any changes recently (i.e. updated Java) and what version of Java you do have.

Also when dealing with PowerChute, make sure to uninstall everything and then reinstall rather than trying to upgrade over an existing installation.

How is it failing? How far do you get in the installation process? What do you mean by "not working" specifically? (screenshots are helpful)

We don't know enough specifics yet to make any suggestions unfortunately.

[hathawayb_apc]

This was originally posted on APC forums on 11/23/2013

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Thanks. I finally got the latest version working again by uninstalling the old version.

[harryhache_apc · Accepted solution]

This was originally posted on APC forums on 7/3/2013

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PowerChute Business Edition Agent v9.0.1.606;

UPS is a APC SmartUPS 750

Service fails to start, times out after 90 second;

I have searched the forum for answers and have tried the "delete all files in C:\windows\temp"  - made no difference.

I de/re installed the agent - still have the problem.

Any suggestions?