7902 firmware upgrade problems

[cncallison_apc]

This was originally posted on APC forums on 3/6/2015

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I upgraded four of our 7901 PDUs to v3.7.4 and for two of them, all of the data under the first menu choice "Device Manager" are missing.

[Terry_Kennedy_apc]

This was originally posted on APC forums on 3/6/2015

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Right after you log in, do you see the bolded text below:

American Power Conversion Network Management Card AOS v3.7.4

(c) Copyright 2009 All Rights Reserved Rack PDU APP v3.7.4

Switched Rack PDU: Communication Established

If not, can you post what you do see there?

Edit - for some reason, although I see bold text in the preview, it doesn't show up in the post. The parts I am talking about are "Rack PDU APP v3.7.4" and "Switched Rack PDU: Communication Established".

[cncallison_apc]

This was originally posted on APC forums on 3/6/2015

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Here is the output of one of the units that is having problems

BAD UNIT

American Power Conversion Network Management Card AOS v3.7.4
(c) Copyright 2009 All Rights Reserved F~PW~~~~~~~~~V~~F~;V~uQ;F~uL~F~F~~V~~F~~F~~V~~F~3~ v~.~.V.~
-------------------------------------------------------------------------------
Name : SWPL-R01PDU02 Date : 03/06/2015
Contact : SW-Cloud0IT@steelwedge.com Time : 14:12:03
Location : Pleasanton, CA User : Administrator
Up Time : 15 Days 18 Hours 33 Minutes Stat : P+ N+ A-

------- Control Console -------------------------------------------------------

1- Device Manager
2- Network
3- System
4- Logout

- Main Menu, - Refresh
> 1

------- Device Manager --------------------------------------------------------

- Back, - Refresh
>

[Terry_Kennedy_apc · Accepted solution]

This was originally posted on APC forums on 3/6/2015

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Ok. You have gibberish for the application string, and the app is not running properly (the "A-") in the Stat: section.

What is a little confusing is that it says it has been up for 15+ days, yet you said you just upgraded it? I would suggest re-running the upgrade utility and see if it clears things up.