ŞEVVAL (OEM from Turkey) was looking for a solution that could provide remote secure access, maintenance and monitoring to their customers' machines to overcome machine commissioning and on-site support issues during the pandemic lockdown.
ŞEVVAL found on Exchange the IOTPACK offer offer (local campaign package) that includes software solutions to meet the customer requirements. The solution is a suite of software products, including Secure Connect Advisor, Augmented Operator Advisor, and Machine Advisor.
• Secure Connect Advisorprovides a secure VPN tunnel so that EFFE can safely connect to customer machines and make required changes on the programming of the PLC, drive, and other devices on the network.
• Augmented Operator Advisor - available forWindows Mobile,Android, andiOS - allows the maintenance team to provide remote assistance via a tablet or phone, through Microsoft Dynamics API.
• Machine Advisormonitors the status of the machines and keeps the related BOM, CAD drawings, and wiring diagrams on the cloud.
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The HMIST6 offer is coherent with price/performance needs of the customer. The secure remote connection option without using any modem or extra product is the main reason to choose this solution.
The solution consists of machine field support and automation solutions, and the customer will continue to use Schneider Electric products and AOA solutions in the next projects.
Through IOTPACK suite, ŞEVVAL had a complete solution to monitor the machines that they integrated for their customers, and they can easily give support remotely to solve the problems on time. Using Exchange platform, they could get the quotation for the IOTPACK offer via our fully integrated CRM tool. Exchange also helped them learn about EcoStruxure software solutions.