Posted: 2023-10-14 02:52 PM
I have been using the wiser app for over a year. I went to look at insights this week and nothing is there. Just blank white screen. No idea why they have vanished.
Found then very helpful monitoring temps during the winter.
Any suggestions on how to get them back? Thanks
Posted: 2023-10-16 02:35 PM
I have a similar issue.
My insights page has changed and the budgeting information has disappeared.
I have a Wiser Heat in home display and I'm not seeing any data from it
Posted: 2023-10-17 02:06 AM
Mine also dissapeared over the weekend but it was back again on Monday.
Posted: 2023-10-17 04:25 AM
Mine also reappeared briefly but have now disappeared again. No idea what is happening on. Thanks
Posted: 3 weeks ago
So, this was reported ~4 weeks ago, other users have confirmed the same problem, and there are dozens of people watching this thread because presumably they also have the same issue as well. But there have been no comments from anybody at Wiser. I don't know about everybody else, but I find that odd.
So, I'll add my 2p worth. This problem has been going on for many weeks (more than 4). It affects both the iOS and Android apps (latest versions at time of posting), which appears to suggest a problem with the web service. It also gets resolved most usually in the morning, which I'm guessing means somebody knows it is happening and restarts the service when they come in to work each day.
More than anything it would just be nice if Wiser fixed software problems in a timely manner.