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Posted: 2021-08-1110:38 PM
Realflo calculation status stops mid-transaction
Hello,
I'm having issue with our SCADAPack stops flow calculation randomly and leaves the batch incomplete/hanging.
This is a big issue as more than likely this happens in the middle of a batch. This leads to the controller fails to keep track of how much volume has gone through, fails to turn off the pump and then causes an overflow. Everytime it happens I would have to go in Realflo to manually turn the Calculation State from "Stopped" to "Running".
Does anyone have any idea why the controller would turn calculation off like that?
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Posted: 2021-08-1208:47 AM
Hello Tim,
Sounds like maybe a glitch in the logic app that's accidentally triggering the Batch Stop command. We've heard of similar issues before. Best to take a very deep look at your logic application.
If you need assistance with that we suggest you contact our Tech Support team:
1-888-226-6876 or
SupportTRSS@se.com
Joel Weder Remote Operations Specialist Schneider Electric