Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84601members
353871posts

There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
Ezequiel-PROLUX
Lieutenant
Lieutenant
0 Likes
5
534

There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

Hi all!

There is a "easy" way to find out what firmware do we have in a template .dcf file?

I recently received a template file from a customer but I'm not been able to discover what firmware version it has been developed and I lost the customer contact for further investigation. I need to inspect some logics in this template so I tried several firmware versions with our bench meter (it's an ION7500), but they all say "template mismatch".

So, any clues?


Accepted Solutions
Robert_Lee
Captain Captain
Captain

Re: There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

In the next available build, I will add the discovered device type and firmware version from the DCF file into the TEMPLATE.LOG to help with these issues (regardless if the paste works or not).

Template 7500_COPEL-4WYE_V1.5.0.0.0.dcf being downloaded to meter My ION9K via IPv4

Tuesday, August 21, 2018 9:47:25 AM: File Device Type: ION 7650

Tuesday, August 21, 2018 9:47:25 AM: File Firmware: v366

See Answer In Context

5 Replies 5
Charles_Murison
Picard Picard
Picard
0 Likes
4
510

Re: There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

In ION Setup, there is a template log which record information about the template paste. You may be able to find the details about the firmware from this log. Typically, (but there may be exceptions) firmware is backwards compatible, newer firmware is able to load older versions of templates. It could be that the dcf file is from ION 7550 for example and that will likely not work on ION 7500.

L4 Prime for Advanced metering and Utilities
Ezequiel-PROLUX
Lieutenant
Lieutenant
0 Likes
1
510

Re: There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

Hi Charles!

Are you talking about the "Template Comparison" report? It gives me the error "Device types do not match", then "Device configuration differs from stored template".

And when I try to send it to meter, it shows:

I already tried 4 firmware versions, not want to do a combinatorial analysis.

About been an ION7550, the customer at the time we talk send me as been from an ION7500, so how can I doubt...

Robert_Lee
Captain Captain
Captain
0 Likes
0
510

Re: There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

The "saved" DCF format is a binary format so its not human readable in most cases.  The first four bytes of the file would contain the device type # lookup and a 16 bit representation of the recorded firmware version.

If you have a hex editor or if you want to post the DCF file (or just e-mail it to me robert.lee@schneider-electric.com) I can examine it and tell you want device type it was saved from and what firmware was running on that device.

Robert_Lee
Captain Captain
Captain

Re: There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

In the next available build, I will add the discovered device type and firmware version from the DCF file into the TEMPLATE.LOG to help with these issues (regardless if the paste works or not).

Template 7500_COPEL-4WYE_V1.5.0.0.0.dcf being downloaded to meter My ION9K via IPv4

Tuesday, August 21, 2018 9:47:25 AM: File Device Type: ION 7650

Tuesday, August 21, 2018 9:47:25 AM: File Firmware: v366

Ezequiel-PROLUX
Lieutenant
Lieutenant
0 Likes
0
510

Re: There is a "easy" way to find out what firmware do we have compatibility with a template .dcf file?

Thank you very much!!!