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PowerLogic PM5560 / 5561 Ethernet Configuration Problem

Metering & Power Quality

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sesa211440_brid
Lt. Commander Lt. Commander
Lt. Commander
0 Likes
3
1105

PowerLogic PM5560 / 5561 Ethernet Configuration Problem

Good day to all,

We recently got wind of the above problem that the PowerLogic PM5560 / 5561 meters refuses to store the subnet mask and gateway IP despite deliberate attempts to set them in the ethernet port configuration page via the meter's front display. We conducted a simple test trying to set the meter to the following configuration,

IP Address : 169.254.000.110

Subnet Mask : 255.255.000.000

Gateway IP : 169.254.000.001

After saving, and returning to the ethernet configuration page, we observed the following,

IP Address : 169.254.000.110

Subnet Mask : 000.000.000.000

Gateway IP :000.000.000.000

Has anyone encountered the same error elsewhere? Appreciate everyone's time to check on this as it may become a widespread customer satisfaction issue.

KK Tan

3 Replies 3
VictorMarincus
Sisko Sisko
Sisko
0 Likes
0
818

Re: PowerLogic PM5560 / 5561 Ethernet Configuration Problem

Hello Kuan Khoon Tan,

How about the IP address? It does not reset as well?

You might want to wait a couple of seconds (7-8sec) after you modify the Ethernet configuration and before returning to the page where you actually save the changes. and you save it. After 7-8 seconds, recheck the Ethernet settings.

Let me know if it works for you.

Daniel_Brandao
Lt. Commander Lt. Commander
Lt. Commander

Re: PowerLogic PM5560 / 5561 Ethernet Configuration Problem

Hello all, this is a known bug and it's fixed on V1.0.4 firmware. I am attaching the firmware here for your convenience. Upgrade instructions available on the user guide.

Please let me k now if any further questions.

Thanks!

Attachments
Ivan_Galabov
Ensign
Ensign
0 Likes
0
818

Re: PowerLogic PM5560 / 5561 Ethernet Configuration Problem

Hello Kuan,

Please try after adding new settings to power off the meter and then power on.

IGG