Power logic ION 7550-meter boot error

[ACTOM-EA]

Hello team

I have a power logic ION 7550 meter which is stuck in a boot loop after a normal power interruption and restoration. Attempts to power cycle severally have been unsuccessful, attempt to perform firmware upgrade but the meter is not detected on the ION software, front keys on the panel are unresponsive. I have attached a screenshot with the boot error displayed. Any assistance is highly appreciated

[Mehran_Mehrnia · Accepted solution]

Hi @ACTOM-EA 

As mentioned in the similar post Ion7650 boot error, Boot Error indicates a Flash memory error.

Boot Errors cannot be recovered in the field, and will require a repair at the factory, however the ION7550/ION7650 series has officially reached its End of Support life stage as of September 2024. Consequently, factory repair and reprogramming services are no longer available for this model.

In rare cases VRS may be able to advise on any remaining options. I recommend contacting local technical support or Victoria Return Services at VRS@schneider-electric.com to confirm whether any support is still possible.

Best Regards,

-Mehran

L3 Expert Advanced metering