PM5760 communication error

[Gladwin]

Good day Team,

hope you can assist me.

I'm experiencing an issue with the PM5760; it keeps resetting or changing its IP address.

can you please share a hotfix for this .

thank you

Gladwin 

[Mehran_Mehrnia · Accepted solution]

Hi @Gladwin 

Is the latest firmware version 6.2 running on the meter? As I checked the PM5760 release notes, the latest firmware version is 6.2, but I do not see any fixes related to the behavior you observed, unlike the fix that was provided for the PM5560.

I would recommend opening a ticket for further assistance and investigation with the following information:

• Is the meter out‑of‑box or previously working and only recently started showing this behavior?
• Is this observed only on one meter or more?
• What is the current firmware version running on the meter and what appears in the communication settings when the issue occurs?
• Which IP settings applied to the meter?
• If the correct IP is still not displayed after some minutes, isolate the meter and connect a laptop directly using the intended IP.
• Check if Link and Ack LEDs are blinking. If they remain solid ON, there may be an issue with the communication card.
• Test with Default IP: With the meter isolated and laptop Wi‑Fi disabled, test communication using the default 169.254.xxx.xxx auto‑assigned range.
• Test with Factory IP method: The meter may use a factory‑derived 85.16.xxx.xxx IP based on converting the last two hexadecimal MAC address bytes into decimal.

Hi @rohith-s  @akash_das 

Please advise.

Best Regards,

-Mehran

L3 Expert Advanced metering

[Gladwin]

thank you, i will open a ticket

[Mehran_Mehrnia]

Hi @Gladwin 

You're welcome.

As confirmed by the team, this issue is currently under investigation and will be fixed in the next release.

Further actions will be communicated to you by the support team through the ticket.

Best Regards,

-Mehran

L3 Expert Advanced metering