ION Setup unaccessable

[Abdulrahim-tu]

so i just downloaded ION and tried practice by adding imaginary meters, i closed it and opened it next day it's asking for network type, i don't have meters connected atm and it won't let me get to the app, is there a way around this or is it if i don't have meter near me i can't use the app?

doesn't matter if i press exit or reinstalled the apps after deleting everything it keeps remembering and won't let me access network viewer page

[Mehran_Mehrnia · Accepted solution]

Hi @Abdulrahim-tu 

There are resources and guides available that explain how to outline the initial startup of ION Setup, including login options, procedures, and how to exit or log off:

https://www.se.com/ca/en/product-range/61461-ion-setup-3-0/#documents

ION Setup3.0 User Guide

When you click the ION Setup shortcut for the first time after installation, the User Profiler dialog box appears. Depending on the user type selected at the beginning (First Time User, Metershop Technician, or Power User), the corresponding dialog will open.

Based on the attached image, it appears you selected Metershop Technician, which now prompts for the Connection Type. You can either:

• Select Ethernet and enter the IP address of a meter already connected to the PC running ION Setup (which you currently do not have), or
• Select Off-Line and choose a firmware file from the list (note: this feature is no longer supported in recent versions).

In this case, as shown in the YouTube video link below (Resolution 2), there is an IONSETUP.ini file located at:

C:\ProgramData\Schneider Electric\ION Setup\ionsetup.ini

You can modify this file by changing the UserType value to 3 to force ION Setup to switch to Network Mode:

Configuring the ION Setup Start-Up Mode

Best Regards,

-Mehran

L3 Expert Advanced metering