New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).
ION 8650 DCF Send Issue
Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
Search in
Improve your search experience:
Exact phrase→Use quotes " "(e.g., "error 404")
Wildcard→Use * for partial words(e.g., build*, *tion)
AND / OR→Combine keywords(e.g., login AND error, login OR sign‑in)
Keep it short→Use 2–3 relevant words, not full sentences
Filters→Narrow results by section(Knowledge Base, Users, Products)
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Link copied. Please paste this link to share this article on your social media post.
2026-09-2511:19 AM
ION 8650 DCF Send Issue
I am trying to send a DCF template to a new ION8650A meter but it is not accepting the new DCF. I have tried power cycling this meter, using a different Ethernet cable, updating the firmware, power cycling again, but I still get errors. The pop-up screen for when I go to send the DCF also looks different than usual in that it's lacking the usual check boxes.
Normal pop-up:
I am able to push the same DCF to other meters so I do not think it's my ION Setup. I have also tried pushing 3 different DCFs but no luck on any of them.
I recommend contacting your local Customer Care Center (CCC) to start a case. If possible include meter's serial number, a copy of the .dcf file and a packet trace between ION Setup and the meter with Wireshark or other tools.