Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84587members
353854posts

Magelis XBTGT Ethernet port locking up

Industry Automation and Control Forum

This forum is addressing industrial automation design & engineering, operations, asset performance, cyber security and digital transformation for Plants & Machines.

trowe
Crewman
Crewman
0 Likes
2
491

Magelis XBTGT Ethernet port locking up

I have several XBTGT Magelis screens (10" and 15")- all around 2013 vintage that are experiencing similar issues where at random intervals they lose communication with the PLCs (over Ethernet - Modbus/TCP), with the error "failed to open connection to plc (xxxx)"  

 

When in this state the webserver doesn't work either, and they don't even respond to a ping request.  The only way to fix is to restart via a power cycle, or the restart option in the system menu.

 

These issues have only appeared in the last 12 months.  All have been upgraded to latest firmware (VD 6.2 SP12).

 

Two of these screens are in our office controlling lighting, etc while the others are across customer sites.  I found with the two here, if I disconnect the PLC/HMI network from the Office LAN the problem goes away.  So I suspect it is to do with some other LAN traffic that causes the ethernet port to lock up.

 

Has anyone else experienced a similar issue, or more importantly, know a fix?

 

Thanks,

Tony

 

Tags (1)
2 Replies 2
Rodrigo_Garcia
Administrator Administrator
Administrator
0 Likes
1
440

Re: Magelis XBTGT Ethernet port locking up

Hello,

 

In which country are tou based?

 

Regards,

 

R.-

Rodrigo G. 


Industrial Automation Community manager

Tags (1)
trowe
Crewman
Crewman
0 Likes
0
379

Re: Magelis XBTGT Ethernet port locking up

Rodrigo,

 

I am based in Australia.

 

We have since had this happen on another site, but this time with a GXU unit.  The issue seems to have occured since they changed to IP phones onsite  - not sure if this is a  co-incidence?

 

 

 

Tony

Tags (1)