Why does EcoStruxure IT show the wrong firmware version running on my device?

[EcoStruxureIT]

The Gateway polls and automatically updates device attributes once every hour. This is not user configurable.

If you have recently updated the firmware on an APC device by a method other than through IT Expert, you might see that the firmware version has not updated in the Gateway or in IT Expert.

To resolve this issue, rediscover the device.
NOTE: It is not necessary to delete the device. Simply rerun the device discovery.

To avoid this issue, perform all future device updates though IT Expert.

When you update your APC device firmware using IT Expert's Management > Device Configuration option, IT Expert manages updating the device firmware and keeping the device information in EcoStruxure IT up-to-date, including the current firmware version running on the device.

[VanGURU]

@JLehr is this still an issue? Did QA validated recently to confirm if this is still an issue with latest version of firmware of the devices? Is this a device limitation or interface level limitation? Thank you!

[JLehr]

Hi @VanGURU,

Yes, this is still an issue. As stated, it occurs when the firmware on an APC device is updated by a method other than through IT Expert.

The article was last updated recently.